Lim Lynna
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Client Service Lead
United Overseas Bank Limited
08.2013 - Current
- Collaborated closely with Relationship Managers to ensure smooth workflow and maintain high levels of customer satisfaction.
- Ensured timely and accurate completion of all client-related documentation, maintaining strict compliance with company policies and regulatory requirements.
- Know Your Customer, AML, On Going Review
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced client satisfaction by promptly addressing concerns and providing customized solutions.
- Boosted team efficiency by streamlining workflows and implementing best practices in client service management.
Senior Personal Banker
United Overseas Bank Limited
10.2010 - 04.2012
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
Education
No Degree - Information Technology
Republic Polytechnic
Singapore03-2003
Skills
- Effective problem resolution
- Sales support
- Meeting facilitation
- CRM software proficiency
- Strong leadership
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Customer service excellence
- Team collaboration
- Decision-making
- Self motivation
- Work prioritization
- Issue and complaint resolution
- Quality control
Timeline
Client Service Lead
United Overseas Bank Limited
08.2013 - Current
Senior Personal Banker
United Overseas Bank Limited
10.2010 - 04.2012
No Degree - Information Technology
Republic Polytechnic
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