Lim Li Yan
Jurong East
Summary
2022
Top Store Award - Q4 CommStore
2020
Mcdonald's Long Service Award
2019
Excellent Service Award (EXSA)
2014
Participated 2014 FORMULA 1 SINGAPORE AIRLINES SINGAPORE GRAND PRIX
2014
Valuable participation in organizing the Campus Game Fest 2014
2014
Successful attainment in interact with guests
2013
Hair For Hope
2013
Participated in supporting Jean Yip Group in Hair For Hope 2013
2013
Participated in Intergenerational Learning Programme
2008-2011
Art and Craft Club
2011
Sports Fest 2011
(participated In Intra-School Activities)
2011
Well Being Run (Intra-School Activities)
2011
Ensemble-Percussion
2010
Well Being Run (Intra-School Activities)
2010
IGnite Science Soap Making Competition (Represented School at Local Competition/Exhibition)
2010
Sports Fest 2010
(participated In Intra-School Activities)
2009
Experience ITE Programme
2009
Secondary 2 Adventure Camp
2009
Well Being Run (Intra-School Activities)
2009
Sports Fest 2009
(participated In Intra-School Activities)
2008
Well Being Run (Intra-School Activities)
2008
Sports Fest 2008
2008
National Day and Other NE Events and Celebrations
AWARDS AND ACHIVEMENT
YEAR
DESCRIPTION
2013
Overseas Cultural Programme at Beijing(China)
2013
Good Progress Award in National ITE Certificate in Hair Services ( Hair and Scalp Therapy)
2013
Professional Holistic Solution(PHS) scholarship
2012
McDonald’s (CK62) – providing excellent McDonald’s Delivery Operation
2011
Class Committee ( Secretary and Treasurer)
2010
Cultural Awareness Trip to Taiwan
2010
YOG Spectatorship-Football
2009
COMMUNITY INVOLVEMENT PROGRAMME
YEAR
DESCRIPTION
2011
Community Chest’s Youth Day Appeal 2011
(Community Chest)
2011
Make-a-Wish Flag Day
(Make-a-Wish Foundation Singapore)Ltd
2011
Share-A-Meal 2011
(Compassion Fund)
2011
Charity Hongbao 2011
(Society for Physically Disabled)
2010
Collection of Old Newspaper and Old Clothes (Canberra Secondary School)
2010
Fund-Raising for Haiti earthquake victims (Canberra Secondary School)
2010
SPD Charity Hongbao
(Society for Physically Disabled)
2010
Youth Day Appeal 2010
(Community Chest1)
2009
Breaking Barriers , Unlocking Potential
(Charity Hongbao)
(Society for Physically Disabled)
2009
Creative Work During Festive Seasons
(Valentine’s Day)
(Society for Physically Disabled)
2009
Touch the Hearts Through Art
(HCA Hospice Care)
2009
Rice that Blind, Cranes @ North West
(Northwest CDC)
2009
Youth Day Appeal
(Community Chest)
2008
Seashore Life Programme
(National Environment Agency)
2008
SPD Charity Hongbao
(Society for Physically Disabled)
2008
Youth Day Appeal 2008
(Community Chest)
2008
Canberra Wonderland Carnival
(Canberra Secondary School)
2008
SPD “Breaking Barriers”
(Charity Drive)
(Society for Physically Disabled)
ENRICHMENT PROGRAMME
YEAR
DESCRIPTION
2011
Motivational and Study Skills Workshop
2010
Basic Culinary & Baking Skills
2009
Conversational Malay (Elementary)
2009
Discover your Diamond
2009
Health and Fitness Management
2009
Image Consultant
2009
Olypmic Education
(Well Being Run)
2008
Secondary One Orientation Camp
2008
Street Magic Workshop
2008
Chinese/Malay Conversational Programme
2008
Sports Fest Training
2008
Start Right! (Sports)
Overview
15
15
years of professional experience
Work History
Senior Customer Service Associate
The North Face / GMG Sports Sea Ptd Ltd
Singapore
05.2024 - Current
- Store In Charge
- Promoted a culture of continuous improvement within the team by regularly consolidate feedback from colleagues on best practices for enhancing performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer calls & answer questions about products and services.
- Daily basic Retail Operations
- Assist Store Manager ensure efficient operation of store to achieve optimal results in store Target & KPI's.
- Assist Store Manager in monitoring team spirits & daily to monthly sales target.
- Weekly report regards to store updates & emails when needed to revert back.
- Managed Staff Schedule / & leave updates
- Maintain Visual Merchandise Standards
- Perform all opening /closing management responsibilities.
Senior Customer Service Associate
Timberland VF Brands Pte Ltd / GMG Sports Sea Pte Ltd
Singapore
06.2016 - 04.2024
- Promoted a culture of continuous improvement within the team by regularly consolidate feedback from colleagues on best practices for enhancing performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer calls & answer questions about products and services.
- Daily basic Retail Operations
- Assist Store Manager ensure efficient operation of store to achieve optimal results in store Target & KPI's.
- Assist Store Manager in monitoring team spirits & daily to monthly sales target.
- Store In Charge of store .
- Weekly report regards to store updates & emails when needed to revert back.
- Managed Staff Schedule / & leave updates
- Maintain Visual Merchandise Standards
- Perform all opening /closing management responsibilities.
Crew Barista Leader - Part Time
McDonalds
01.2010 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and loyalty.
- Maintained regular and consistent attendance and punctuality.
Therapists - Intern
Professional Holistic Solutions (PHS)
01.2013 - 01.2015
- Built strong rapport with clients, trust and open communication
- Customer Service
- Documented patient information, treatment plans, and patient responses.
- Apply Hair care treatments
- Spa Massage therapy
- Washed clients hairs
Sales Assistant - Part Time
Vision Lab
01.2015 - 04.2015
- Handled walk in customers with in store promotion
- Processed a high level of customer service.
- Assisted customers with prompt and polite support in-person .
Education
PSLE -
Sembawang Primary School
12.2007
GCE N' Level -
Canberra Secondary School
12.2011
Nitec Hair Fashion & Scalp Therapy -
Institute of Technical Education (ITE) College East
04.2013
Certificate In Higher Nitec Events Management -
Institute of Technical Education (ITE) College Central
Singapore , 04.2016
Skills
Interpersonal communications
Telephone etiquette
Customer Relations
Coaching and mentoring
Cash Handling
Company branding
Status updates
Service recommendations
Order fulfillment
Key holder experience
Receiving support
Service standard compliance
Sales expertise
Retail materials management
Personalparticulars
Lim Li Yan, Female, 06/22/95, S9523358I, Singaporean, BLK 221A Jurong East Street 21, Jurong East, 601221, Single, 90621709, Liiyann.await@gmail.com, English and Mandarin
Awards
- 2013, Overseas Cultural Programme at Beijing(China)
- 2013, Good Progress Award in National ITE Certificate in Hair Services ( Hair and Scalp Therapy)
- 2013, Professional Holistic Solution(PHS) scholarship
- 2012, McDonald’s (CK62) – providing excellent McDonald’s Delivery Operation
- 2011, Class Committee ( Secretary and Treasurer)
- 2010, Cultural Awareness Trip to Taiwan
- 2010, YOG Spectatorship-Football
Communityinvolvementprogramme
- 2011, Community Chest’s Youth Day Appeal 2011 (Community Chest)
- 2011, Make-a-Wish Flag Day (Make-a-Wish Foundation Singapore)Ltd
- 2011, Share-A-Meal 2011 (Compassion Fund)
- 2011, Charity Hongbao 2011 (Society for Physically Disabled)
- 2010, Collection of Old Newspaper and Old Clothes (Canberra Secondary School)
- 2010, Fund-Raising for Haiti earthquake victims (Canberra Secondary School)
- 2010, SPD Charity Hongbao (Society for Physically Disabled)
- 2010, Youth Day Appeal 2010 (Community Chest1)
- 2009, Breaking Barriers , Unlocking Potential (Charity Hongbao) (Society for Physically Disabled)
- 2009, Creative Work During Festive Seasons (Valentine’s Day) (Society for Physically Disabled)
- 2009, Touch the Hearts Through Art (HCA Hospice Care)
- 2009, Rice that Blind, Cranes @ North West (Northwest CDC)
- 2009, Youth Day Appeal (Community Chest)
- 2008, Seashore Life Programme (National Environment Agency)
- 2008, SPD Charity Hongbao (Society for Physically Disabled)
- 2008, Youth Day Appeal 2008 (Community Chest)
- 2008, Canberra Wonderland Carnival (Canberra Secondary School)
- 2008, SPD “Breaking Barriers” (Charity Drive) (Society for Physically Disabled)
Activities
- 2014, Participated 2014 FORMULA 1 SINGAPORE AIRLINES SINGAPORE GRAND PRIX
- 2014, Valuable participation in organizing the Campus Game Fest 2014
- 2014, Successful attainment in interact with guests
- 2013, Hair For Hope
- 2013, Participated in supporting Jean Yip Group in Hair For Hope 2013
- 2013, Participated in Intergenerational Learning Programme
- 2008-2011, Art and Craft Club
- 2011, Sports Fest 2011 (participated In Intra-School Activities)
- 2011, Well Being Run (Intra-School Activities)
- 2011, Ensemble-Percussion
- 2010, Well Being Run (Intra-School Activities)
- 2010, IGnite Science Soap Making Competition (Represented School at Local Competition/Exhibition)
- 2010, Sports Fest 2010 (participated In Intra-School Activities)
- 2009, Experience ITE Programme
- 2009, Secondary 2 Adventure Camp
- 2009, Well Being Run (Intra-School Activities)
- 2009, Sports Fest 2009 (participated In Intra-School Activities)
- 2008, Well Being Run (Intra-School Activities)
- 2008, Sports Fest 2008
- 2008, National Day and Other NE Events and Celebrations
Languages
Chinese (Mandarin)
Advanced (C1)
English
Advanced (C1)
Timeline
Senior Customer Service Associate
The North Face / GMG Sports Sea Ptd Ltd
05.2024 - Current
Senior Customer Service Associate
Timberland VF Brands Pte Ltd / GMG Sports Sea Pte Ltd
06.2016 - 04.2024
Sales Assistant - Part Time
Vision Lab
01.2015 - 04.2015
Therapists - Intern
Professional Holistic Solutions (PHS)
01.2013 - 01.2015
Crew Barista Leader - Part Time
McDonalds
01.2010 - Current
PSLE -
Sembawang Primary School
GCE N' Level -
Canberra Secondary School
Nitec Hair Fashion & Scalp Therapy -
Institute of Technical Education (ITE) College East
Certificate In Higher Nitec Events Management -
Institute of Technical Education (ITE) College Central