Lim Kentson
Operations Manager
Summary
Possessing strong leadership and organizational skills, with focus on optimizing operations and enhancing customer experiences. Demonstrates solid understanding of inventory management and sales analysis, coupled with effective problem-solving abilities. Committed to driving efficient store operations that lead to increased profitability and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Operations Manager
HARVEY NORMAN MALAYSIA
10.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Seeking to increase Product Care (extended warranty), Services, and accessories categories attachment rate to 40% as nationwide benchmark and revenue of RM23 million in this Financial Year
- Analyzing market trends and crafting the right promo programs nationwide and ensuring the teams work toward successfully executing the strategy
- Supervised creation of exciting merchandise displays to catch attention of store customers.
National Business Manager
HARVEY NORMAN MALAYSIA
05.2022 - 09.2023
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Tracked competitor activities closely, enabling proactive adjustments to company strategies that ensured continued market leadership.
- Established team priorities, maintained schedules and monitored performance.
- Collaborating with the top principals and distributors in marketing activities and also GTM strategies
- Streamlined operations for improved efficiency by implementing process improvements and restructuring teams.
- Analyzing market trends and crafting the right promo programs nationwide and ensuring the teams work toward successfully executing the strategy
Operations Manager
HARVEY NORMAN MALAYSIA
12.2013 - 04.2022
- Managed 27 retail stores nationwide with a total workforce of 250 employees
- Track and benchmark 27 outlets' nationwide performance and productivity which improved and achieved revenues above 10%
- Ensure thorough and up-to-date knowledge of the retail industry, including competitors, retail partner performance, and consumer trends
- Accountable for all aspects of store operations and constructing SOP processes to implement in retail outlets
- Recruit and develop employees through coaching, mentoring, and training; set goals with employees and conduct performance appraisals
- Lead, manage, and execute retail inventory and marketing strategies and plans
- Planned and successfully executed presence at trade shows organized staffing, product delivery, and communications with organizers to ensure the attainment of sales and marketing goals
Operations Manager
CG COMPUTERS SDN BHD (SWITCH APPLE PREMIUM RESELLER, MALAYSIA)
08.2012 - 11.2013
- Managing nationwide outlets with a total of 22 stores and a total of 169 employees
- Lead, manage, and execute retail inventory and marketing strategies and plans
- Responsible for ensuring that the employees are motivated and constantly ready for the upskilling process to enhance productivity
- Provide insights and support to the Product Managers to achieve better accuracy on the buy-in forecast
- Accountable for all aspects of store operations and constructing SOP processes to implement in retail outlets
Assistant Operations Manager
HARVEY NORMAN MALAYSIA
11.2006 - 07.2012
- Managed 10 retail stores nationwide with a total workforce of 86 employees
- Identify opportunities through consumer insights to drive business performance
- Provide high-profile leadership and direction by maintaining positive customer service and employee relations
- Accountable for all aspects of store operations and constructing SOP processes to implement in retail outlets
- Oversee performance and resources to ensure sales achievement, customer service, appropriate staffing, and lowering expenditures
Marketing Executive
DOM INDUSTRIES (MALAYSIA) SDN BHD
12.2005 - 11.2006
- Promoting the company's range of products, solutions, and services to GLC (TNB, KTMB, PETRONAS, TELEKOM, and etc.)
- Responsible for developing and executing strategic marketing plans and working with both internal and external resources
- Manage customer needs, identify solutions and devise strategies to enhance and maintain competitive advantage
Sales Engineer
TELEDYNAMICS SDN BHD
01.2004 - 12.2005
- Engaged new customers and strengthened existing relationships through account management
- Ability to demonstrate products and deliver effective sales presentations to win new business
- To formulate and carry out operational activities and to liaise with other divisions in the company like other software, data communication, PC and peripherals, training and support, etc
- Implemented the company's existing sales and marketing strategies that increased monthly revenues in the territory
Account Representative (DELL Account)
SIS DISTRIBUTION (MALAYSIA) SDN BHD
08.2000 - 12.2003
- Handle sales market for SINGAPORE and MALAYSIA country as distributors
- Managed accounts by working with clients to help them maximize their budgets by adapting their campaigns to meet their specific needs, marketing goals, and branding concepts
- Working to make sure all orders were taken care of and delivered promptly
- To carry out any other activities in the capacity of an Account Representative as would be advised by the management from time to time as it fit and necessary, and beneficial to the company
Education
Higher Diploma in Computer Studies
Kolej Damansara Utama
Penang 04.2001 - 2000.01
Skills
- Sales Management
- Retail Management
- Inventory Management
- New Store Openings
- Visual Merchandising
- Creative Thinking
- Partner Management
- Business Operations & Strategy planning
- Problem-solving
Timeline
Operations Manager
HARVEY NORMAN MALAYSIA
10.2023 - Current
National Business Manager
HARVEY NORMAN MALAYSIA
05.2022 - 09.2023
Operations Manager
HARVEY NORMAN MALAYSIA
12.2013 - 04.2022
Operations Manager
CG COMPUTERS SDN BHD (SWITCH APPLE PREMIUM RESELLER, MALAYSIA)
08.2012 - 11.2013
Assistant Operations Manager
HARVEY NORMAN MALAYSIA
11.2006 - 07.2012
Marketing Executive
DOM INDUSTRIES (MALAYSIA) SDN BHD
12.2005 - 11.2006
Sales Engineer
TELEDYNAMICS SDN BHD
01.2004 - 12.2005
Higher Diploma in Computer Studies
Kolej Damansara Utama
04.2001 - 2000.01
Account Representative (DELL Account)
SIS DISTRIBUTION (MALAYSIA) SDN BHD
08.2000 - 12.2003
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