Janice Lim Kar Yan

• Conduct diagnosis and analysis of malfunctioned watches to identify root cause of defect
• Evaluated the condition of watches and provided clients an accurate estimation of servicing cost and lead time
• Quote servicing as per client request
• Gathered information from clients about present issues and servicing histories for timepieces
• Work with Customer Service for quotation / status / follow-ups
• Responded to staff’s and clients’ questions professionally
• Planned and replenished spare parts for in-house boutique workshops
• Did quick service, repairing and restoration for timepieces
• Provided support to the Cartier watchmaker team
• Recorded daily flow and prepared weekly report to customer service manager
• Watch and jewellery (gold) polishing
• Servicing/repair for major brands such as Cartier, Piaget, Montblanc, Baume Mercier and VCA.
• Perform quality control to ensure watches in good condition
• Authorised in-house caliber movement
• 1847 caliber
• 2892 ETA caliber
• 6497 panerai caliber
• 955.112 ETA quartz movement

Present August 2024-May 2025

Work with customer service for quotation/ status/follow up

Quote service as client request

Response to staff and client questions professionally

Planned and replenish tools for workshops

Evaluated the conditions of the watches and provide the client an accurate estimation of servicing cost and lead time

To identify the watch which is counterfeit from pawnshop

Servicing a brand of luxury watches such as Rolex in house movement 3135 calibre,2235 calibre, 3186 calibre, 2135 calibre of overhauled and Omega ,Cartier etc

Perform a quick service for remove links and replace a new battery for quartz movement

Did a quick checking for client upon for repair

To record excel files on weekly repair to record accordingly for service needed

• Promote the use of our products: Actively promote and recommend the use of beauty products to customers.
• Demonstrate the use of our products: Conduct product demonstrations to showcase features and benefits.
• Achieve sales and other targets set by the Manager: Meet or exceed sales targets and performance goals.
• Provide excellent, professional, and personalized service to customers: Offer personalized beauty advice and assistance to enhance customer experience and increase brand loyalty.
• Maintain the highest standard of Brand image: Ensure the brand's image is upheld through professional appearance and behavior.
• Sales and Customer Service: Assist customers, follow up on purchases, and maintain customer database for future engagement.
• Undertake all administrative duties assigned by Manager: Assist with administrative tasks such as stock management, sales reporting, and customer inquiries.
• Maintain accurate stock records: Keep track of inventory, conduct regular stock checks, and report any discrepancies to the Manager.
• Calling clients according to company database: Advising them on suitability and value of skin care products or treatments on current market conditions.
• Provide a good customer experience/ after sales service: Assist customers to solve problems such as product damaged, payment and maintenance and actively listen to customer feedback and communicate from treatments with manager for improvement.