Lim Jun Shan
Summary
- Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
- Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and skilled at handling concerns.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Food Delivery Rider
Foodpanda/Grab
11.2017 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
Import and Export Coordinator
CMS Logistics Group (Singapore) Pte Ltd
05.2016 - 10.2017
- Streamlined import and export processes by implementing effective documentation procedures.
- Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
- Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
- Negotiated freight rates with carriers for international transportation of goods.
- Prepared and submitted reports on import and export activity to management.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Processed customs declarations and maintained records of customs documents.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
Import and Export Coordinator
XPO Logistics Worldwide Asia Pacific Pte Ltd
03.2015 - 03.2016
- Streamlined import and export processes by implementing effective documentation procedures.
- Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
- Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
- Negotiated freight rates with carriers for international transportation of goods.
- Prepared and submitted reports on import and export activity to management.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Processed customs declarations and maintained records of customs documents.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
Import and Export Coordinator
YK Ship Pte Ltd
09.2014 - 02.2015
- Streamlined import and export processes by implementing effective documentation procedures.
- Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
- Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
- Negotiated freight rates with carriers for international transportation of goods.
- Prepared and submitted reports on import and export activity to management.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Processed customs declarations and maintained records of customs documents.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
Education
Temasek Polytechnic
SingaporeO-Levels -
Yuan Ching Secondary School
Singapore2009
PSLE -
Rulang Primary School
Singapore2004
Skills
- Customer Service
- Valid Driver's License
- Customer Needs Assessments,/Client Support
- Inquiry Response
- Time Management
- Dedicated Team Player & Professional Relationships
- International Shipments
- Inventory Accuracy
Timeline
Food Delivery Rider
Foodpanda/Grab
11.2017 - Current
Import and Export Coordinator
CMS Logistics Group (Singapore) Pte Ltd
05.2016 - 10.2017
Import and Export Coordinator
XPO Logistics Worldwide Asia Pacific Pte Ltd
03.2015 - 03.2016
Import and Export Coordinator
YK Ship Pte Ltd
09.2014 - 02.2015
Temasek Polytechnic
O-Levels -
Yuan Ching Secondary School
PSLE -
Rulang Primary School
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