Friendly and customer-oriented service professional with experience in F&B operations. Skilled in delivering attentive service, maintaining high cleanliness standards, and ensuring a positive guest experience.
Overview
8
8
years of professional experience
Work History
Supervisor
Nayana Plus Korean restaurant
03.2023 - 03.2025
Responsible for overseeing daily restaurant operations, ensuring smooth service flow and high customer satisfaction.
Leads and supervises service staff, manages shift schedules, and coordinates closely with the kitchen to deliver quality dining experiences.
Handles customer inquiries and complaints professionally, trains new team members and supports management in meeting sales and service goals.
Waiter & Assistant Chef
Jack's Place Restaurant
01.2021 - 12.2022
Provide attentive table service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience.
Maintains cleanliness of the dining area and addresses customer needs promptly.
Supports the head chef in food preparation, cooking, and plating.
Assists in maintaining kitchen cleanliness, managing ingredients, and ensuring food safety.
Waiter & assistant chef
Double Durians Restaurant
01.2019 - 12.2020
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Front Office Trainee (Receptionist)
Meritz hotel Miri Sarawak
03.2017 - 12.2017
Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
Handled challenging situations effectively, resolving guest complaints in a professional manner.
Assisted in the planning and execution of special events, ensuring that guests received a memorable experience during their stay.
Maintained accurate records of guest reservations, payments, and special requests for improved organization and communication among team members.
Received packages and mail at front desk and dispersed to correct employees.