LIM HAN WEI IVAN
Singapore
Overview
17
17
years of professional experience
Work History
Client Advisor, Business Services
Bridge For Business
07.2023 - Current
- Negotiated favorable contract terms with vendors to secure better pricing for clients'' projects.
- Collaborated with team members to develop tailored solutions for clients'' specific challenges and goals.
- Responded promptly to customer needs and requests for service.
- Developed strong rapport with both internal colleagues and external partners by demonstrating professionalism, integrity, and genuine interest in their success stories.
- Requested referrals from new and existing customers to boost business.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Organized successful events for networking purposes which led not only closer relationships but also potential leads conversion.
- Implemented effective cross-selling strategies to introduce complimentary services to existing clients, driving additional revenue streams.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues.
Senior Sales Executive
Hana Pacific LLP
08.2022 - 05.2023
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Sold [Product or Service] to new and established customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
Assistant Sales Manager
Aplus One Pte Ltd
01.2022 - 07.2022
- Proactively prospecting new accounts for the organization
- Maintain daily sales activity and closing rate information for each account
- Understanding the customers needs and wants and devise a marketing plans for them
- To actively support the Sales executive to assist them to carry out their roles effectively
- Perform product demonstrations to customer for my team
- Manage stock inventory to ensure sufficient supplies to clients.
Sales Executive (Island wide)
Takara Belmont Singapore Pte Ltd
10.2017 - 12.2021
- Develop new clients in Singapore
- Identify customer requirements in order to plan and develop growth strategies for organization
- Meet and exceed sales growth objectives
- Product and salon Equipment presentation and demonstration
- Manage and formulate long-term client relationships with key and strategic accounts holders
- Check clients' status and data entry
- Using data at hand to promote one stop services for salon menu
- Upsell salon menu with our salon equipments and headspa techniques
- Manage stock inventory to ensure sufficient supplies to clients
- Issue cheques and outward remittance.
Sales Executive –Shiseido (West Area)
Shiseido Singapore
09.2016 - 09.2017
- Assisted in formulating sales and marketing strategies
- Built and established good customer relationships
- Established new sales leads
- Ensured that all existing and prospective customers were visited on a monthly basis
- Actively communicated with customers to market monthly promotions and sell technical training and events
- Responded quickly and effectively to customer requests
- Achieved targets set by Area Manager (Exceeded target within the first three months)
- Maintained an up to date database of the marketplace and customers to ensure effective market intelligence
- Accurately entered orders onto system
- Obtained payment in line with company credit terms.
Sales Executive / Educator (Central East West)
REDKEN
07.2014 - 09.2015
- Trained clients as well as internal salon staff on Redken products and services
- Achieved 50 to 60 thousand monthly sales every month
- Contributed in formulating sales and marketing strategies
- Participated in the development of new training programmes and resources
- Provided qualitative feedback on the products sold
- Achieved monthly salon activation
- Contributed to salons conquest every month
- Consistent achievement of sales target as assigned by the company.
Sales Executive (MATRIX) (North and West Area)
Loreal Singapore
06.2012 - 06.2014
- Built a good relationship with customers throughout the sales transactions
- Consistently achieved sales target of 40 to 50 thousand as assigned by the company every month
- Received customer feedback on products and updated headquarters for review and follow-up
- Processed and keyed in orders if required
- Ensured timely delivery and quality of all the goods ordered by the customers
- Achieved monthly salon activation every month.
Salon stylists / Manager
Alison Kerlin Salon
03.2011 - 02.2012
- Did regular stock taking and ordering of retail products for the store
- Provided training salon staff members (eg: POS System) and conducted orientation programmes for new staff
- Performed advance training to customers to address their hairdressing needs such as Multi Dimension Colors, color correction and toning
- Managed the appointment module and collection of money in POS Machine
- Consulted with clients and hair stylist on best colors for clients
- Oversight of personnel duties and productivity projects.
Junior Hairstylist
Creme Hairdressing
06.2009 - 02.2011
- Handled customers hairdressing needs by performing haircuts and all types of chemical works
- Kept the workstation clean
- Gained hands-on technical knowledge and handled the salon equipment
- Followed up with customer on the next schedule haircut and also demonstrated and sold hair care products and retail products and packages.
Salon Assistant
Monsoon (Heatwave)
01.2008 - 05.2009
- Kept work stations clean and sanitized tools such as scissors and combs
- Shampooed, conditioned and rinsed clients’ hair
- Bleached, dyed, or tinted hair, using applicator or brush
- Updated and maintained customer information records
- Shampooed, rinsed and conditioned dry hair and scalp and hairpieces with water, liquid soap, or other solutions
- Massaged clients ‘scalps during shampoo
- Operated cash registers to receive payments from patrons
- Demonstrated and sold hair care and retail product and packages
- Scheduled client appointments
- Ensured client are comfortable by offering beverage and magazines/comics to read.
Education
DIPLOMA IN BUSINESS ADMINISTRATION (MARKETING MANAGEMENT) -
PSB ACADEMY
01.2019
NITEC IN HAIRSTYLING COURSE -
01.2008
“0”LEVELS -
01.2003
PSLE -
01.1997
Skills
- Teamwork and Collaboration
- Customer Service
- Compliance understanding
- Calm and Professional Under Pressure
Remunerationandnoticeperiod
$3000+ $1200 (Transport allowances), $3000 + varies, $4800-$5000(including Transport allowances), 1 Month
Nric
S8508509C
Personal Information
- Age: 39
- License: Class 3 motor vehicle license and own a car
- Citizenship: Singapore citizen
- Date of Birth: 03/20/85
- Marital Status: Married
Timeline
Client Advisor, Business Services
Bridge For Business
07.2023 - Current
Senior Sales Executive
Hana Pacific LLP
08.2022 - 05.2023
Assistant Sales Manager
Aplus One Pte Ltd
01.2022 - 07.2022
Sales Executive (Island wide)
Takara Belmont Singapore Pte Ltd
10.2017 - 12.2021
Sales Executive –Shiseido (West Area)
Shiseido Singapore
09.2016 - 09.2017
Sales Executive / Educator (Central East West)
REDKEN
07.2014 - 09.2015
Sales Executive (MATRIX) (North and West Area)
Loreal Singapore
06.2012 - 06.2014
Salon stylists / Manager
Alison Kerlin Salon
03.2011 - 02.2012
Junior Hairstylist
Creme Hairdressing
06.2009 - 02.2011
Salon Assistant
Monsoon (Heatwave)
01.2008 - 05.2009
DIPLOMA IN BUSINESS ADMINISTRATION (MARKETING MANAGEMENT) -
PSB ACADEMY
NITEC IN HAIRSTYLING COURSE -
“0”LEVELS -
PSLE -
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