LIM CHOON ER
Summary
Senior Implementation Manager leading fund administration and enterprise application implementations across onboarding, migration, and support. Coordinates requirements, user testing, training, and incident resolution to keep delivery aligned with business needs. Bridges finance, audit, vendors, and stakeholders to strengthen system reliability and implementation outcomes.
Overview
12
12
Certifications
23
23
years of professional experience
Work History
Senior Implementation Manager
Iinnovate Partners AFS Pte Ltd
05.2021 - Current
- Business Analyst - Analyze, collect, and define business requirements for financial software products, including functional, performance, and security requirement
- Application Support - Incident & Problem Management - Diagnose and resolve software bugs, system errors, and technical glitches. Identify root causes and implement permanent fixes.
- User Support - Serve as the primary point of contact for end-user inquiries. Troubleshoot access issues, explain system features, workflow design and user configuration
- User Testing and Acceptance - Participate in user testing and acceptance to ensure the final product meets end-user needs and expectations.
- Training and Demo - Provide training new joiner and demo to existing user on regular basis.
- Cross department communication - communicate with business departments, technical teams, and other stakeholders to fully understand business requirements and translate them into actionable technical requirements - key client contact for new requirements, issue resolution, progress updates, and delivery alignment.
- Product delivery activities by validating requirements, reviewing progress, facilitating product demonstrations, and ensuring outcomes align with the product vision, identify implementation bottlenecks and streamline processes to improve delivery efficiency and project timelines.
- Respond to audit queries and support service-management activities, including incident tracking and vendor follow-up.
- Coach team members, mentor new consultants, and deliver application training for new joiners.
Consultant
Infosys Compaz Pte Ltd
06.2016 - 05.2021
- Provide application support for SAP B1, eFront, SAP BPC, SAP ECC6, and HFM across finance and reporting environments.
- Manage user provisioning, role security, and access administration in line with business and audit requirements.
- Execute report migrations from development to production and support application upgrade activities.
- Perform daily system checks, investigate technical issues, and coordinate resolutions with vendors and internal teams.
- Support audit and service-management activities by tracking issues, reporting progress, and maintaining clear communication with managers and clients.
SAP Support Specialist
Total Oil Asia Pacific Pte Ltd
11.2014 - 06.2016
- Support SAP ECC6 modules including SD, MM, PP, FI, CO, QM, CRM, and GRC for regional key users.
- Support SAP operations across 3 countries, 5 companies, and 60 key users, providing second-level support and issue resolution.
- Coordinate Asia Pacific rollout projects, including SAP ECC6, credit control, OCR, vendor management, and master-data initiatives.
- Manage SAP master data creation, housekeeping, validation, MRP activation, and material/vendor updates.
- Provide training to key users and end users on master data, reporting processes, and new rollouts.
- Manage SAP user authorization, regional helpdesk operations, workflow changes, budget controls, and billing coordination.
Finance Executive
Total Petrochemical S.E.A Pte Ltd
12.2007 - 10.2008
- Prepare accurate and timely financial reports and support monthly, quarterly, and annual statutory submissions.
- Analyze structural costs, monitor cash flow, and implement corrective actions to support financial compliance.
- Coordinate external audits, tax filings, intercompany charges, invoices, staff claims, and customs-related requirements.
- Improve finance work processes and support staff onboarding, orientation, and exit administration.
Audit Senior, Audit Assistant
Foo Kon Tan Grant Thornton
01.2004 - 07.2007
- Plan audit timetables, review audit working papers, and report significant findings to audit partners.
- Prepare financial statements for statutory reporting and filing, including coordination with tax agents and corporate secretaries.
- Attend audit committee and kickoff meetings, review minutes and registers, and support stock takes observations.
- Lead and support audit teams across engagements, including supervision of up to 36 audit assistants.
Audit Assistant
S.S.Ang & Co
07.2003 - 01.2004
- Perform audits for different industries (trading, construction, electronics & etc.)
Education
Chartered Accountant -
Institute of Singapore Chartered Accountants (ISCA)
Association of Chartered Certified Accountants - undefined
ACCA
Degree in Accounting (Hons) - Accounting
Multimedia University, Malaysia
MalaysiaDiploma - IT Service Management
Diploma - software and application - SAP
Diploma in Accounting - undefined
Politeknik Port Dickson
Skills
Business requirements analysis
Functional specifications
User acceptance testing
Training delivery
Workflow design
Application support
Incident management
Root cause analysis
User provisioning
Access administration
Certification
Chartered Accountant, Institute of Singapore Chartered Accountants (ISCA)
KEY ACHIEVEMENTS
Requirement gathering, design, testing, product delivery of RAISE ecosystem, Lead application migration for 400 funds, supporting business continuity and client delivery., 2025 Most Improved Performance Recognition Awards., Manage more than 500 incident tickets annually with a 90% resolution rate., Support SAP rollout across 3 countries and train 60 users successfully.
Timeline
Senior Implementation Manager
Iinnovate Partners AFS Pte Ltd
05.2021 - Current
Consultant
Infosys Compaz Pte Ltd
06.2016 - 05.2021
SAP Support Specialist
Total Oil Asia Pacific Pte Ltd
11.2014 - 06.2016
Finance Executive
Total Petrochemical S.E.A Pte Ltd
12.2007 - 10.2008
Audit Senior, Audit Assistant
Foo Kon Tan Grant Thornton
01.2004 - 07.2007
Audit Assistant
S.S.Ang & Co
07.2003 - 01.2004
Diploma in Accounting - undefined
Politeknik Port Dickson
Diploma - software and application - SAP
Diploma - IT Service Management
Degree in Accounting (Hons) - Accounting
Multimedia University, Malaysia
Association of Chartered Certified Accountants - undefined
ACCA
Chartered Accountant -
Institute of Singapore Chartered Accountants (ISCA)