Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Assistant Senior Implementation Manager
Linnovate Partners AFS Pte Ltd
05.2021 - Current
- Delivering services to external and internal clients
- Meet, key contact for clients’ new requirements and issues
- Analyse problems and issues
- Application support for multiple applications
- Troubleshoot, provide solutions on issues encountered by users
- Liaise with external vendor on the product issues
- Support users across different countries
- Coach team members, mentor new consultants
- Product owner, ensure the deliverable matches the product vision
- Communicate with the project manager, client, and stakeholders to ensure everyone is on the same page and clients’ needs are met
- Work closely with development team to ensure product meets client expectations
- Report progress to stakeholders during review session
- Demo of Product
- Project lead on migration and onboarding of funds
- Application Trainer for new joiners in the company
- Follow up with vendor on product issues
- Answer audit queries
Managed client expectations during implementations by maintaining clear communication about project status and any potential delays.
Managed the execution of multiple simultaneous implementations, ensuring all projects were delivered on time
Established strong relationships with clients through regular check-ins and progress updates, fostering long-term partnerships.
Streamlined implementation processes by identifying and resolving bottlenecks, leading to more efficient project timelines.
Liaised with other departments to minimize network interruptions and possible downtimes.
Consultant
Infosys Compaz Pte Ltd
06.2016 - 05.2022
- Applications support: SAP B1, Efront, SAP BPC, SAP ECC6, HFM
- User provisioning and User roles security management
- Execute report migrations from development to production
- Daily system checks and technical issues
- Facilitated application upgrades
- Support auditing and service management activities
- Collaborate with vendors on configuration changes
- Report progress to manager
- Meet clients
SAP Support Specialist
Total Oil Asia Pacific Pte Ltd
11.2014 - 06.2016
- Support SAP ECC6 modules (SD, MM, PP, FI, CO) for key users