Lim Aik Kheng
Customer Service
Kuala Lumpur
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Senior Store Specialist
Melaleuca Singapore
05.2023 - 01.2025
- Enhanced customer service skills in a high-demand environment by mastering product details to address the inquiries of a highly educated and discerning customer base.
- Developed and refined comprehensive product knowledge to effectively communicate the unique benefits and features of our offerings, leading to increased customer satisfaction and retention.
- Successfully managed complex customer queries by providing detailed and accurate information, fostering trust and building long-term relationships.
- Contributed to team knowledge sharing by creating detailed documentation on product features and customer service best practices.
Senior Showroom Associate
Melaleuca Malaysia
01.2018 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with training and mentoring new staff members.
- Raised property accuracy and accountability by creating new automated tracking method.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Machinist
Easy Pack Machinery
09.2017 - 11.2017
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Used CNC and manual equipment to perform both initial and final machining.
Barista
Starbuck Coffee
01.2017 - 06.2017
- Controlled line and crowd with quick, efficient service.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Electrical Technician Intern
Promserv
08.2016 - 10.2016
- Tested, troubleshot, and calibrated equipment in shop and field.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Tested wiring and other system parts for electrical flow and function.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
Education
BBA - Business Administration
INTI
Malaysia 04.2001 -
High School Diploma -
Penang Skills Development Centre
Pulau Pinang 01.2014 - 12.2016
Skills
Microsoft Office
Skilled trainer
Staff Management
Customer service
Telephone etiquette
Active Listening
Multitasking Abilities
Additional Info
Age
28
Nationality
Malaysian
Timeline
Senior Store Specialist
Melaleuca Singapore
05.2023 - 01.2025
Senior Showroom Associate
Melaleuca Malaysia
01.2018 - 04.2023
Machinist
Easy Pack Machinery
09.2017 - 11.2017
Barista
Starbuck Coffee
01.2017 - 06.2017
Electrical Technician Intern
Promserv
08.2016 - 10.2016
High School Diploma -
Penang Skills Development Centre
01.2014 - 12.2016
BBA - Business Administration
INTI
04.2001 -
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