Lilydahlia Hamdan
Summary
PROFILE
Property management professional with strong focus on maintaining high standards and achieving results. Skilled in property maintenance, tenant relations, and lease administration. Effective team collaborator who adapts to changing needs and ensures reliable performance. Known for strong organizational abilities and excellent problem-solving skills.
Property management professional prepared for role demanding high standards and results. Extensive experience in maintaining property value and tenant satisfaction through efficient operations and excellent service. Known for effective team collaboration and adaptability to changing needs, with strengths in lease administration and property maintenance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Officer
SC Global Developments Pte Ltd
06.2023 - Current
- Conduct daily checks to ensure common areas are cleaned and the landscape are maintained.
- Maintain and update strata roll and records of new owners and residents.
- Check regularly to ensure residents comply with by laws and house rules.
- Prepare notice and circulars.
- Control and supervise all building and M & E work carried out by technician and contractors.
- Managing concierge team and to ensure that serviced standard are delivered.
- Conduct daily checks on the other common property not maintained by the term contractors to ensure their soundness and proper maintenance for example the clubhouse, bin centre and all the estate content.
Senior Concierge Officer
SC GLOBAL Development Pte Ltd
04.2017 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Collaborated with other team members effectively contributing toward smooth daily operations.
- Maintained a clean and welcoming environment, ensuring all public areas were presentable at all times.
- Utilized advanced customer service skills to anticipate guest needs proactively addressing any potential issues before they arose.
- Handled confidential information with discretion maintaining the privacy of high-profile clients.
- Assisted in training new staff members, sharing expertise on best practices in concierge services.
- Coordinated transportation arrangements for guests, facilitating seamless travel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
Customer Service Assistant
City Square Mall
11.2016 - Current
- Resolve customer complaints via phone, email
- Work with customer service manager to ensure proper customer service is being delivered
- Running of mall campaigns and promoting of deals
- Handles incoming calls or inquiries from prospective customers or clients
- Completes supporting paperwork and data entry as required
- Handles payment transactions for vouchers
- Accurately captures customer information for auditing purposes
Banquet Server
Century Evergreen Pte. Ltd. – MARINA BAY SANDS HOTEL
09.2014 - 12.2016
- Provide assistance to banquet managers in the serving of guests during functions to ensure positive guest experience
- Greet and welcome guest and respond to their request in a courteous and friendly manner
- Attend roll call meeting before event kick off in order to learn function particulars and guest expectation
- Replenish beverages when necessary and check with guest to makesure they are satisfied
Traffic Marshall
Century Evergreen Pte. Ltd. – MARINA BAY SANDS HOTEL
09.2014 - 12.2016
- Manage Traffic
- Deal with guest enquiries
- Coordinate taxi queue
- Directing guest to the places they want to go
- Recommending places to guest
- Helping out luggage for guest
- Issuing luggage tags for guest
- Assisting guest to check in counter
- Helping out Valet Team, issuing valet tickets to valet guest
Butler
Century Evergreen Pte. Ltd. – MARINA BAY SANDS HOTEL
09.2014 - 12.2016
- Serving VIP guest drinks
- Cleaning of VIP rooms
- Provide assistance to Manager
- Dealing with guest rooms request
Admin Assistant
Changi General Hospital
11.2014 - 02.2015
- Provides information by answering questions and requests
- Organize functions and events
- Prepares Documents
- Data Entry
- Maintain office filing and sort out documents
- Retrieve information when requested
- Handle all safety and emergency manners in a calm and efficient way
- Answer telephone in an professional and polite ways
- Update and maintain internal staff contact list
- Reason for Leaving: Contract based
Restaurant Supervisor
PU3 Restaurant Singapore
06.2013 - 10.2014
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Control inventories of food, equipment and report shortages to designated personnel
- Compile and balance cash receipts at the end of the day or shift
- Perform food preparation and serving duties, such as garnishing and preparing dishes
- Present bills and accept payments
- Greet and seat guests, and present menus
- Schedule parties, events and take reservations
- Achievements: Promoted to Supervisor after 3 months of probation
- Received written 8 compliments from customers
- Reason for leaving: Seeking for an office job with better work environment and prospects that will allows me for personal and professional growth
Retail Assistant
J&R Bossini Fashion Pte Ltd
01.2013 - 06.2013
- Handling POS System
- Greet & welcoming customers entering the shop
- Involved in stock taking & inventory
- Assisting shoppers to find the goods and products they are looking for
- Stocking shelves with merchandise
- Answering queries from customers
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer refunds
- Keeping the store tidy and clean
- Responsible dealing with customer complaints
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays
- Reason for leaving: Contract based
Server / Runner
Suki Sushi Pte Ltd - Sakura International Buffet
04.2010 - 12.2012
- Greet and seat guests
- Schedule parties, events and take reservations
- Participate in kitchen and dining area cleaning activities
- Reason for leaving: To seek for better job prospects
Education
High School Diploma -
Shatec Institutes Pte Ltd
Bukit Batok12-2024
General Certificate of Education (GCE) - N’ Level
01.2012
Primary School Leaving Examination (PSLE) -
01.2008
Skills
- MS Office
- MS Excel
- MS Powerpoint
- Customer service-focused
- Adaptable
- Property tours and inspections
- Building operations
- Landscaping and grounds maintenance
- Customer Service
- Multitasking
- Property Management
- Professionalism
- Staff Supervision
- Adaptability
- Maintenance Coordination
- Serve customers
- Communication
- Oversee maintenance
Coursesandskills
- WSQ Retail Sales Professional, 2012, Singapore Retailers Association
- MS Office
- MS Excel
- MS Powerpoint
References
Upon request
Personal Information
- Expected Salary: S$3,500
- Date of Birth: 12/09/96
- Nationality: Singapore Citizen
- Marital Status: Single
Certification
RECA - Specialist Certificate in Strata Property Management
Drivers License 3A
Timeline
Property Officer
SC Global Developments Pte Ltd
06.2023 - Current
Senior Concierge Officer
SC GLOBAL Development Pte Ltd
04.2017 - Current
Customer Service Assistant
City Square Mall
11.2016 - Current
Admin Assistant
Changi General Hospital
11.2014 - 02.2015
Banquet Server
Century Evergreen Pte. Ltd. – MARINA BAY SANDS HOTEL
09.2014 - 12.2016
Traffic Marshall
Century Evergreen Pte. Ltd. – MARINA BAY SANDS HOTEL
09.2014 - 12.2016
Butler
Century Evergreen Pte. Ltd. – MARINA BAY SANDS HOTEL
09.2014 - 12.2016
Restaurant Supervisor
PU3 Restaurant Singapore
06.2013 - 10.2014
Retail Assistant
J&R Bossini Fashion Pte Ltd
01.2013 - 06.2013
Server / Runner
Suki Sushi Pte Ltd - Sakura International Buffet
04.2010 - 12.2012
General Certificate of Education (GCE) - N’ Level
Primary School Leaving Examination (PSLE) -
High School Diploma -
Shatec Institutes Pte Ltd
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