Lily Chan
Summary
Proven F&B professional with a track record of enhancing guest satisfaction and team productivity at Petra. Skilled in efficient multitasking and exceptional customer service, I excel in fostering loyalty and ensuring high-quality standards. My adaptable mindset and food safety awareness contribute to achieving superior service and operational excellence.
Overview
9
9
years of professional experience
Work History
F&B Server
Good Old Days
02.2016 - 11.2019
- Cultivated positive working relationships with coworkers, contributing to a supportive team environment.
- Reduced wait times for guests by efficiently processing payments using point-of-sale systems.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
- Built rapport with regular customers, fostering loyalty and repeat business for the establishment.
F&B Supervisor
Petra
03.2011 - 09.2015
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
Education
Secondary - Nil
Secondary School
Malaysia Skills
- Strong Communication Skills
- Efficient multitasking
- Exceptional customer service
- Cleanliness standards
- Adaptable mindset
- Food safety awareness
Timeline
F&B Server
Good Old Days
02.2016 - 11.2019
F&B Supervisor
Petra
03.2011 - 09.2015
Secondary - Nil
Secondary School
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