Lillian Bailey
Summary
Encouraging team-member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact collective success. Dedicated to applying training, monitoring and morale-building abilities to enhance overall engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Hostess, Guest Services Coordinator
Mario's Place Restaurant
01.2024 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Student Intern, Volunteer
Empower You Edutainment, CALA Internship
08.2023 - 06.2024
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in community events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Managed incoming correspondence including phone calls, emails, mailings while providing prompt responses or forwarding inquiries as needed.
- Assisted in planning and executing fundraising events to raise vital funds for community programs.
Server
Canyon Crest Country Club
12.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts - Public Affairs And Public Policy Analysis
University of California, Los Angeles (UCLA)
Los Angeles, California06.2026
Associate of Arts - Political Science
Riverside City College
Riverside, California06.2024
Skills
- Team Collaboration
- Leadership Qualities
- Excellent interpersonal abilities
- Administrative Support
- Operations Support
- Project Coordination
- Resource development
- Partnership Building
- Cultural Competency
- Problem-Solving
- Youth Mentoring
Timeline
Hostess, Guest Services Coordinator
Mario's Place Restaurant
01.2024 - 06.2024
Student Intern, Volunteer
Empower You Edutainment, CALA Internship
08.2023 - 06.2024
Server
Canyon Crest Country Club
12.2022 - 09.2023
Bachelor of Arts - Public Affairs And Public Policy Analysis
University of California, Los Angeles (UCLA)
Associate of Arts - Political Science
Riverside City College
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