LI LING EVELYN TAN
Summary
A dedicated and adaptable professional who believes in the importance of growth and evolution within an organization. Collaborative team player who takes initiative and actively participates in group discussions to identify opportunities for process improvement. Passionate about mentoring and eager to share knowledge and provide assistance to steer the team towards success. Results-driven outreach professional with expertise in developing and implementing effective engagement strategies that yield tangible outcomes. Strong ability to foster collaboration within teams and adapt to changing needs, consistently achieving organizational goals. Excellent communication, relationship-building, and project management skills. Committed to delivering impactful results, known for reliability and a flexible approach. Ready to tackle any challenge that comes my way.
Overview
22
22
years of professional experience
Work History
Outreach Manager (Projects)
South West Community Development Council
06.2021 - Current
- Company Overview: People's Association
- Knowledge management with Merchant Associations, Infocomm Media Development Authority (IMDA) and Community Clubs on the CDC Vouchers Scheme, RedeemSG
- Performing secretariat duties for briefings, meetings and trainings for ambassadors and merchants
- Mentorship for RedeemSG ambassadors on product knowledge and policies, formulating best practices to be used on escalation on ground outreach
- Internal audit for grants managements such as checks on usage of RedeemSG, misuses of claims by merchants and residents to clawback excessive claims
- Formulating outreach efforts with both public and private sectors to facilitate and implement of CDC activities
- Procurement for CDC activities thru Small Value Purchase (SVP)
- Data management and checks to rectify data inaccuracies and duplications
- People's Association
Assistant Manager (Projects)
South West Community Development Council
04.2020 - 06.2021
- Company Overview: People's Association
- Formulating and implementing plans for the CDC development in achieving targeted community goals
- Provide administrative / logistical support and guidance to the Council and project joint partners to facilitate effective implementation of the activities
- Coordinate and develop joint projects with Voluntary Welfare Organisations (VWOs), Schools, government bodies and non-government organisations
- Assisting in Auditor-General's Office (AGO) audits on grants management
- Procurement for CDC activities thru Small Value Purchase (SVP) and Invitation to Quote (ITQ)
- People's Association
Constituency Management Executive
People's Association
11.2012 - 09.2019
- Company Overview: Chua Chu Kang Constituency Office
- Assist walk-in customers on their needs and promoting activities, courses, and events
- Provide administrative support for audits and operations of the Constituency Office (CO)
- To organize and implement events that will increase social capital by magnifying national identity and drive racial harmony efforts
- To organize events in driving group participations in cultural, educational, social, and sports activities on fostering community bonding and strengthen of social cohesion amongst residents
- Procurement for CDC activities thru Small Value Purchase (SVP) and Invitation to Quote (ITQ)
- Chua Chu Kang Constituency Office
Sales Executive
StarHub Ltd
01.2008 - 10.2012
- Product orientation in the selection of StarHub's products and services
- Provide personalized customer service based on their specific wants and need
- Customer relationship management on complaints, and feedback thru de-escalation efforts
- NCR team - working on appeals on rejected application by provisioning team
- Trainer for product and customer service trainings
Assistant Sales Manager
Apple Telecom Pte Ltd
12.2002 - 12.2007
- Corporate client account management on telecommunication products and services
- Customer relationship management (CRM) for both corporate and private clients on complaints and escalation
- Managing individual staff performance and development
- Ensure monthly sales targets are achieved as an individual and team
- Managing and executing road shows to drive consumer sales
Education
Bachelor of Business Studies -
University College Dublin
01.2016
Diploma in Manufacturing -
Nanyang Polytechnic
01.2002
GCE O LEVEL -
Jin Tai Secondary School
01.1997
Skills
- English
- Mandarin
- Hokkien
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Community engagement
- Communications strategies
- Staff management
- Brand awareness
- Volunteer management
- Partnership development
- Stakeholder communication
- Event organization
Accomplishments
- Excellent Service Award 2012 Star award achiever
- Excellent Service Award 2011 Gold award achiever
Timeline
Outreach Manager (Projects)
South West Community Development Council
06.2021 - Current
Assistant Manager (Projects)
South West Community Development Council
04.2020 - 06.2021
Constituency Management Executive
People's Association
11.2012 - 09.2019
Sales Executive
StarHub Ltd
01.2008 - 10.2012
Assistant Sales Manager
Apple Telecom Pte Ltd
12.2002 - 12.2007
Diploma in Manufacturing -
Nanyang Polytechnic
GCE O LEVEL -
Jin Tai Secondary School
Bachelor of Business Studies -
University College Dublin
Similar Profiles
Enoch YuenEnoch Yuen
Volunteer at Asian Community Development Council Community CentVolunteer at Asian Community Development Council Community Cent
JENNIFER VILLARREALJENNIFER VILLARREAL
Accounting Technician at South Texas Development CouncilAccounting Technician at South Texas Development Council
Duvante HullDuvante Hull
Newcomer Youth Service Worker at Community Development Council Durham (CDCD)Newcomer Youth Service Worker at Community Development Council Durham (CDCD)
RAPHAEL MOREIRA GALDINORAPHAEL MOREIRA GALDINO
Accounts Payable/Accounts Receivable and Billing Clerk at Liberty Mission Critical Services, LLCAccounts Payable/Accounts Receivable and Billing Clerk at Liberty Mission Critical Services, LLC
Melissa SanchezMelissa Sanchez
Program Coordinator at Catholic Charites of East TennesseeProgram Coordinator at Catholic Charites of East Tennessee