Li Li Lum
Summary
A results-focused professional in ticketing industry, bringing expertise in managing ticketing operations and providing excellent customer service. Known for effectively coordinating with team members and adapting to changing demands. Renowned for problem-solving abilities and ensuring operational efficiency, contributing to seamless ticketing experience.
Overview
13
13
years of professional experience
Work History
Ticketing Officer
Singapore River Cruise By Water B
Clarke, Singapore
07.2023 - Current
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
Waitress
Singco BV Pte Ltd
Hillview II, Singapore
11.2022 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Herbivore Pte Ltd
Bugis, Singapore
12.2020 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant Captain
Resort World Sentosa
Happy 9, Sentosa, Singapore
02.2016 - 03.2017
- Prepared and setup buffet station service.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Coached lower-level servers on tableside preparation, deboning, and flambéing.
- Mentored junior staff members through skill-building exercises and on-the-job training sessions, cultivating a supportive learning atmosphere among colleagues.
- Maintained cleanliness of overall dining room.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
Restaurant Captain
Resort World Sentosa
SengKee Bak Ku Teh, Sentosa
04.2012 - 02.2014
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Coached lower-level servers on tableside preparation, deboning, and flambéing.
- Mentored junior staff members through skill-building exercises and on-the-job training sessions, cultivating a supportive learning atmosphere among colleagues.
- Maintained cleanliness of overall dining room.
- Conducted regular performance evaluations of team members, facilitating their professional growth and development within the organization.
Education
No Degree - Secondary Education, PMR
Sekolah Menengah Dr Burhananuddin
Taiping,Perak, Malaysia10-1994
Skills
- Cashier System ( IGPOS )
- Microsoft office
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Upper intermediate (B2)
Hokkien
Upper intermediate (B2)
Hakka
Upper intermediate (B2)
Timeline
Ticketing Officer
Singapore River Cruise By Water B
07.2023 - Current
Waitress
Singco BV Pte Ltd
11.2022 - 05.2023
Waitress
Herbivore Pte Ltd
12.2020 - 03.2022
Restaurant Captain
Resort World Sentosa
02.2016 - 03.2017
Restaurant Captain
Resort World Sentosa
04.2012 - 02.2014
No Degree - Secondary Education, PMR
Sekolah Menengah Dr Burhananuddin
Reading Newspaper & Listening to Song
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