Summary
Overview
Work History
Education
Skills
Timeline
Generic

Li Hoon (Lynn) LAU

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Administrative Coordinator

HIAP HENG AUTO PTE LTD
04.2017 - 03.2024
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Collaborated in timely processing of billing and accounts receivables.
  • Created and maintained detailed records of office expenses to accurately predict future budget requirements.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.

Administrative Assistant

Shell Auto Service
02.2003 - 03.2017
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

No Degree - NTC 2

JURONG ITE
Boon Lay, Null, Singapore
12.1982

Skills

  • Office Administration
  • Travel administration
  • Office inventory management
  • Microsoft Excel
  • Filing
  • Telephone Etiquette
  • Data Entry
  • Appointment Scheduling
  • Bookkeeping
  • Expense Tracking
  • Vendor Management
  • File Organization
  • Support Services
  • Interpersonal Skills
  • Self Motivation
  • Customer Service

Timeline

Administrative Coordinator

HIAP HENG AUTO PTE LTD
04.2017 - 03.2024

Administrative Assistant

Shell Auto Service
02.2003 - 03.2017

No Degree - NTC 2

JURONG ITE
Li Hoon (Lynn) LAU