Liezyl Mabiling
Summary
Proven achiever with a strong background in customer service and administrative roles. Excelled in complaint handling and fostering loyalty, enhancing brand reputation through effective problem resolution. Skilled in MS Office and known for outstanding communication, demonstrating leadership and a self-driven approach to exceed customer and employer expectations.
Overview
7
7
years of professional experience
Work History
Experience Executive Customer Service Agent
Certis Cisco Aviation Security Pte Ltd
Singapore
02.2019 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among guests of Jewel Changi Airport.
- Effectively managed escalations from dissatisfied guests, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of guests every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Administrative Officer
Librius Construction & Supply Corporation
Philippines
08.2018 - 10.2018
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Prepared financial statements for biddings of public works and highways projects in the region.
Internship Student
Smart Communications, Inc.
Philippines
06.2017 - 08.2017
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Bachelor Of Science In Electronics Engineering -
De La Salle Lipa
06.2018
Secondary Education
Lipa City Colleges
03.2013
Skills
- Customer Service
- Outstanding communication skills and Problem Resolution
- Complaint Handling
- Computer Literate (MS Office)
- Team Player and Leadership
- Flexible and Self-Driven
Awards Received
● Extramile Honesty Award for Excellent Service Award 2023
● Star Award for Excellent Service Award 2021/2022
● Silver Award for Excellent Service Award 2020
● Vice-President of Institute of Electronics Engineers of the Philippines (IECEP)- Batangas Student Chapter 2017-2018
● Class Valedictorian SY 2013
Timeline
Experience Executive Customer Service Agent
Certis Cisco Aviation Security Pte Ltd
02.2019 - Current
Administrative Officer
Librius Construction & Supply Corporation
08.2018 - 10.2018
Internship Student
Smart Communications, Inc.
06.2017 - 08.2017
Bachelor Of Science In Electronics Engineering -
De La Salle Lipa
Secondary Education
Lipa City Colleges