Dynamic and results-oriented professional with a proven track record in broadcasting and customer service, notably with Im Estilo Pte Ltd. Excelled in live hosting, leveraging exceptional communication skills and multitasking proficiency to enhance customer engagement. Skilled in Microsoft Excel and team collaboration, consistently achieving targets and driving sales growth.
Live broadcast, I went to China for 15 days of training in November to learn about the background data, how to start an account , speaking skills, etc.
.Sold perfume, skin care products, daily necessities or tables and chairs
This is my first job at Singapore.
• Developedandimplementedacustomerservicesurveythatidentifiedcustomer service issues and allowed for quick resolution of customer complaints
• Created and maintained customer service reports that provided insights into customer service performance and customer feedback
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Part time job, promoted product under Nestle and communicate with client.
• Created promotional materials such as flyers, posters, and banners to increase customer engagement
Teaching three language to children aged 2until 12 . Malay, Chinese and English. And I teach phonics also. I learn be patient and understandwhat children saying and thinking.
• Usedtechnologyintheclassroomtoimprovestudentengagementandlearning outcomes
Details
Boon Lay
Singapore +6591981869 yuekyeeliew@gmail.com
Skills
Customer Service
Communication Skills
Microsoft Excel
Accounts Receivable
Sales
Phonics
Teaching
Knowledge of Finance
Automotive Industry
Leathercraft
Broadcasting
Critical Thinking
Curiosity
Languages
Malay
Chinese (Simplified) English
• Recognized and responded to students’ individual needs and learning styles
• Mentored and coached students to develop their self-confidence and motivation
This is my first job as a Live Host. I sell wedding dress, and I learncommunicate and sales skill, remember customer hobby and givethem good service.
• Handled customer inquiries through phone, email, and live chat with professionalism and accuracy
• Captured stunning footage of a live event that was used to create an award-winning promotional video