Liew Mei Yun Cindy
Singapore
Summary
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
26
26
years of professional experience
7
7
Certification
Work History
Assistant Director
Arts House Group
06.2022 - Current
- Achievements:
- Developed and implemented operational policies to streamline organizational processes.
- Oversaw budget management and resource allocation for multiple projects.
- Facilitated cross-departmental communication to ensure alignment on organizational goals.
- Improved project outcomes, meticulously planning and monitoring project phases to ensure timely completion.
- 1. Maintenance of Building
- Lead a team of facilities staff and in-house vendors on the day-to-day operations of 3 Arts Centres /conserved buildings.
- To assist in sourcing for quality contract environmental maintenance services contractors pertaining to cleaning, pest control, waste disposal, landscaping, grease desilting etc so as to ensure cost effectiveness.
- Conduct regular on-site inspection with service vendors to ensure quality work/service deliverance.
- Schedule, plan, organize and manage staff responsible for maintenance, repair, and upkeep of buildings and facilities. Prioritize organizational needs, complaints, and work orders, coordinating with other departments to schedule a time frame for completion and scheduling work assignments.
- Conduct weekly review with in-house FM team members to ensure timely follow-up to service requests, complaints and feedback.
- Manage and monitor custodial care of building, facilities, grounds and properties.
- Ensure compliance with applicable codes, laws, rules, regulations, standards, policies and procedures.
- To ensure that all safety procedures and regulations are complied with in all maintenance works.
- To call for quotations, recommend contractors and supervise contractors’ work.
- Mentor and council subordinates on teamwork and work improvement.
- Prepare, complete and submit the various forms, reports, correspondence, purchase orders, budget documents, plans, records and presentations in a timely manner.
- 2. Security & Safety Management
- Work closely with Security Manager on any security and safety matters, improvements or initiatives including oversee the Centre security team, setting up fire warden team and acts as Liaison Officer with agencies in relation to compliance issues.
- Conduct periodical review and audit to security & safety measures for the venues.
- 3.Budget & Expenditure
- To establish cost/expenditure budget measures and timely renewal of maintenance contracts Management for respective venues.
- Assist in Budgetary planning and control of property maintenance budget.
- 4.Project Management/ OPEX & CAPEX Works
- Manage and handle projects completion within the timeline given.
- Submission and obtaining approvals for CAPEX works.
- To ensure all project works, tenders and renovations are being carried out in professional ways and with minimum disruption.
- 5.Tenant Management
- Liaise with Tenants for the handing over, review and overseeing of all A&A/ fit out works.
- To ensure tenants comply with good practices and housekeeping standards of all tenancy areas.
- To handle and monitor all tenants fitting out works and proper inspection carried out before /after renovation, if any and whenever.
Centre Manager
ENGIE Property Services Pte Ltd
03.2018 - 05.2022
- Lead a team in providing property management and leasing/marketing services for Commercial building
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Develop and implement innovative programmes and processes that reduce short-term and long-term operating costs, increase productivity and revenue
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Prepare OPEX and CAPEX budget in accordance to client’s requirements.
- Monitor OPEX and CAPEX to ensure that works are completed within planned time frame and expenditures are within budget
- Administer and manage all services contracts. Manage and monitor the performance of the service providers
- Ensure recertification of green mark platinum for the building and implement continuous green or energy saving initiatives for the building
- Ensure proper letter agreement/tenancy agreement administration and documentation for tenants
- Ensure tenant’s fitting out works are executed expeditiously and in compliance with company’s quality systems and client’s requirements. Maintain a good relationship with the tenants
Centre Manager
Jones Lang LaSalle Property Consultants Pte Ltd
09.2017 - 02.2018
- Led daily operational activities to ensure efficient center management and service delivery.
- Established key performance indicators to track progress and drive continuous improvement initiatives.
- Lead a team in providing professional property management and leasing/advertising services for the mall
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Ensure that operations at mall and the performance of plans and strategies are executed smoothly
- Develop and implement innovative programmes and processes that reduce short and long term operating costs, increase productivity and increase revenue
- Administer and manage all services contracts. Manage and monitor the performance of the service providers
- Maintain a planned maintenance programme for plant and equipment supporting the mall
- Optimized resource allocation and budget management to improve operational efficiency.
Assistant Vice President
Sumitomo Mitsui Banking Corporation
09.2015 - 08.2017
- Portfolio of commercial buildings:-
- Managing SMBC Singapore at Centennial Tower
- Managing SMBC Singapore at Cintech III
- To assist Department Head to ensure smooth and efficient running of Facility Control Group and assist APAC and Management to support and strengthen facilities control in the region
- Developed comprehensive risk management frameworks to ensure compliance with regulatory standards.
- Implemented advanced data analytics tools to support decision-making and performance tracking.
- Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
- Manage office relocation / reconfiguration project matters for Singapore and regional areas
- Management of Office Safety and BCP related plan
- Management and ensure strict control of service agreements in the main vault for Singapore
- Identify and implement proactive risk and control measures, within the department, to mitigate potential impacts of risk
- Conduct periodic cross checking of documents, collateral, and agreement in the main vault against registers
- Administer cost discipline and cost savings plan
- Management of landlord issues
- To ensure the applications submitted by users using the Request Management are handled
- Ensure successful and timely completion of all regulatory and compliance trainings by due date
- Comply and adhere to regulatory, compliance and internal policies
- Implement corrective actions for audit issues
- To achieve green grading by Internal Audit Department
- Customer service improvements and manage customer (internal / external) complaints at zero tolerance level
Facilities Manager
Jones Lang LaSalle Property Consultants Pte Ltd
06.2010 - 08.2015
- Portfolio of commercial buildings:-
- June 2010 to May 2012
- Managing flagship of DBS Bank Ltd at former DBS Building Tower 1 and Tower 2 (currently renamed as 6 Shenton Way)
- May 2012 till August 2015
- Managing flagship of DBS Bank Ltd at Grade A Commercial Building, Marina Bay Financial Centre Tower 3
- Led facility operations, ensuring compliance with safety regulations and building codes.
- Developed and implemented maintenance schedules to enhance operational efficiency.
- Managed vendor relationships, negotiating contracts for cost-effective service delivery.
- Oversaw budget planning and resource allocation for facility projects and improvements.
- Conducted regular inspections to identify maintenance needs and ensure optimal performance.
- Trained and mentored staff on best practices in facilities management and safety protocols.
- Streamlined processes to improve response times for facility-related issues and requests.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
- Management of landlord issues on behalf of the client
- Develop and implement innovative programmes and processes that reduce short and long term operating costs, increase productivity and increase revenue
- Administer and manage all services contracts. Manage and monitor the performance of the service providers
- Initiate strategies to achieve measurable improvements in energy consumption
- Manage a programme of inspections for office premises
- Maintain a planned maintenance programme for plant and equipment supporting the office portfolio
- Project-manage required maintenance, upkeep works, capital works and other special projects
- Ensure that the works completed by Capital Works Team are properly handed over with suitable documentation
- Monitor the latest statutory requirements, and ensure that the Bank is complying with the regulation
- Liaise with the Landlords and Building Management on related issues for leased properties
- Supervise the work and performance of the outsourced technicians. Ensure that the obligations of the vendor’s contract are met
- Respond to all emergency calls for any emergency including after office hour calls
- Assist in executing the client’s BCP in the event of an emergency
- Liaise with various business units such Client’s business units, Corporate Real Estate Strategy & Administration
- Conduct formal and informal customer satisfaction surveys
- Prepare the annual property-operating budget for the office premises
Assistant Centre Manager
Singapore Sports Council
03.2009 - 05.2010
- Working with Business Development department to propose, plan and implement localised marketing initiatives to improve the SRC utilisation and revenue
- Venue owner coordinator (diving, table tennis) of 1st Inaugural Asian Youth Games Singapore 2009
- Business Development Representative for utilisation and revenue for Zone 3
- Led the Cleaning Task Force Committee
- Led operational initiatives to enhance facility management and service delivery standards.
- Developed staff training programs to improve team performance and customer satisfaction.
- Coordinated community engagement programs to promote sports participation across diverse demographics.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Managed inventory systems, tracking equipment and supplies to maintain operational efficiency.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Facilitated open communication among team members by conducting regular staff meetings and reviews.
- Coordinated events and programs for the center, boosting community engagement and participation.
- Established positive relationships with local organizations, increasing partnership opportunities for the center''s benefit.
- Implemented marketing strategies to increase brand awareness and attract new visitors to the center.
- Conducted market research analyses to identify potential areas of expansion or program offerings that catered to community needs more effectively.
- Developed crisis management plans for potential emergency situations, ensuring preparedness across the team.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Senior Property Officer
EM Services Pte Ltd
06.2000 - 02.2009
- Supervise upgrading projects such as cyclical Works, Repair and Redecoration works, Lift Upgrading Programs
- Managed property maintenance schedules, ensuring timely completion of repairs and upkeep
- Identified cost-saving opportunities within daily operations while maintaining a high level of service quality.
- Conducted thorough property inspections to maintain safety standards and identify potential issues.
Education
Master of Science - Finance
National University of Ireland, Dublin
DublinDegree of Bachelor of Science - Estate Management
The University of Reading
UKDiploma - Building and Real Estate Management
Ngee Ann Polytechnic
GCE ‘O’ Level Examination - undefined
Nan Hua Secondary School
Skills
- Computer knowledge of computer programs such as Microsoft Word, Excel, Power Point and AutoCAD
- Staff management
- Strategic planning
- Data analysis
- Staff development
- Team operations
- Stakeholder engagement
- Crisis management
- Operations management
- Budgeting expertise
- Problem-solving
- Teamwork and collaboration
Certification
- CM - Certified Fire Safety Manager Certification
- CM - Green Mark Manager Certification
- Advanced Certificate in Sustainability & Sustainable Businesses
- Certificate for Implement Incident Management Process
- Certificate for Respond to Fire Incident in Workplace
- Certificate for Develop a Risk Management Implementation Plan
- Certificate for Manage Work at Height
Languages
Fluent in spoken and written English
Fluent in spoken and written Chinese
Able to speak simple Hokkien & Cantonese
E. Interests / Hobbies
Jogging and Swimming
Timeline
Assistant Director
Arts House Group
06.2022 - Current
Centre Manager
ENGIE Property Services Pte Ltd
03.2018 - 05.2022
Centre Manager
Jones Lang LaSalle Property Consultants Pte Ltd
09.2017 - 02.2018
Assistant Vice President
Sumitomo Mitsui Banking Corporation
09.2015 - 08.2017
Facilities Manager
Jones Lang LaSalle Property Consultants Pte Ltd
06.2010 - 08.2015
Assistant Centre Manager
Singapore Sports Council
03.2009 - 05.2010
Senior Property Officer
EM Services Pte Ltd
06.2000 - 02.2009
Degree of Bachelor of Science - Estate Management
The University of Reading
Diploma - Building and Real Estate Management
Ngee Ann Polytechnic
GCE ‘O’ Level Examination - undefined
Nan Hua Secondary School
Master of Science - Finance
National University of Ireland, Dublin