Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
LIEW LI HONG

LIEW LI HONG

Admin / Clerk

Overview

6
6
years of professional experience

Work History

Claims Processor

Esteem Performance
08.2022 - Current
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Calculated adjustments, premiums and refunds.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Processed and recorded new policies and claims.
  • Reduced claim processing time for faster customer service and improved satisfaction rates.
  • Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
  • Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
  • Verified client information by analyzing existing evidence on file.
  • Streamlined communication channels between departments for more efficient handling of claim-related inquiries from both customers and colleagues alike.
  • Followed up with customers on unresolved issues.
  • Implemented cost-saving measures by identifying unnecessary expenses in the claims process.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Negotiated settlements with policyholders, balancing their needs with the financial interests of the company.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Developed strong relationships with healthcare providers and insurance agents to facilitate seamless communication during the claims process.
  • Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
  • Collected premiums and issued accurate receipts.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
  • Identified fraudulent claims through thorough investigation and documentation of findings.
  • Assisted in updating company guidelines for consistent application of policies across all claims processed.

QC Executive

Murata Electronics
07.2020 - 08.2022
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Established and tracked quality department goals and objectives.
  • Recorded, analyzed, and distributed statistical information.
  • Inspected products and worker progress throughout production.
  • Evaluated equipment performance, recommending upgrades or replacements when necessary to maintain optimal output quality levels.
  • Mentored junior staff members, helping them develop their skills and advance within the organization.
  • Reported production malfunctions to managers and production supervisors.
  • Led a team of quality control professionals to ensure adherence to industry standards and regulations.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Maintained detailed records of all QC activities, facilitating easy retrieval for audits or investigations as needed.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Analyzed data from quality tests, identifying trends and making recommendations for process improvements.

Administration Clerk

IDM APPAREL PTE LTD
02.2019 - 07.2020
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Managed efficient processing of more than documents per month in high-volume environment.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Developed and maintained databases to store customer information.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Collated and organized data entry documents into filing systems for easy access.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Created and maintained data entry logs to track data entry activities.
  • Followed data entry protocols, rules and regulations.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Evaluated source documents to locate needed information.
  • Assisted with developing data entry processes.
  • Compared transcribed data with source document to detect and correct errors.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Checked for accuracy by verifying data and records.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Managed and organized documents for data entry tasks.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
  • Conducted audits of existing data entry processes.
  • Completed data entry tasks with accuracy and efficiency.
  • Used computer software to store and retrieve data.

Salesperson

IDM APPAREL PTE LTD
08.2018 - 01.2019
  • Expanded brand and marketing strategies by planning strategic events.
  • Logged reports, expenses, receipts, and sales in company database.
  • Negotiated prices, terms of sales and service agreements.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Set and achieved company defined sales goals.
  • Achieved or exceeded company-defined sales quotas.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Production Worker

AMS
12.2017 - 08.2018
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Supported cross-functional teams in executing complex projects, contributing valuable insights into the manufacturing process optimization strategies.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Troubleshot production issues and provided timely solutions.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Inspected products and machines to maintain quality and efficiency.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Education

No Degree -

SMJK Seg Hwa
Malaysia
04.2001 -

Skills

Data Entry

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Timeline

Claims Processor

Esteem Performance
08.2022 - Current

QC Executive

Murata Electronics
07.2020 - 08.2022

Administration Clerk

IDM APPAREL PTE LTD
02.2019 - 07.2020

Salesperson

IDM APPAREL PTE LTD
08.2018 - 01.2019

Production Worker

AMS
12.2017 - 08.2018

No Degree -

SMJK Seg Hwa
04.2001 -

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LIEW LI HONGAdmin / Clerk