Liew Lian Hin
Summary
Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Detail-oriented salesperson fosters enthusiasm in products and services, opening opportunities for upgrading services and delivering sales results. Friendly go-getter achieving top levels of production. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
19
19
years of professional experience
Work History
Hair Salon Manager
Style Lab Hair
Sydney, Australia
07.2020 - 01.2025
- Trained new staff in salon protocols and customer service excellence.
- Managed daily operations of salon, ensuring smooth workflow and high customer satisfaction.
- Monitored industry trends to keep salon offerings relevant and competitive.
- Boosted sales through successful marketing drives, positive customer relations and skilled product promotions.
- Handled client complaints with professionalism, restoring satisfaction and loyalty.
- Provided excellent customer service by greeting clients upon arrival, scheduling appointments accurately, and addressing any concerns promptly.
- Updated salon procedures and policies in response to changing industry standards or customer feedback.
- Led team meetings to communicate targets and motivate staff.
- Fostered culture of continuous improvement, encouraging staff feedback and suggestions.
- Collaborated with beauty professionals to introduce new services and treatments.
Hairdresser
Planet Hair
Sydney, Australia
08.2017 - 06.2020
- Managed appointment scheduling efficiently, maximizing salon productivity.
- Educated clients on proper hair care techniques and recommended suitable products for at-home maintenance.
- Kept client records, noting services provided, and individual preferences.
- Worked efficiently under pressure during peak salon hours while maintaining high-quality results.
- Stayed up-to-date with current trends in hairstyling industry through continuous education courses.
- Received and processed payments from patrons.
Hair Salon Owner
Blonde Hair Salon
Kuching, Malaysia
08.2014 - 06.2017
- Trained new staff in salon protocols and customer service excellence.
- Managed daily operations of salon, ensuring smooth workflow and high customer satisfaction.
- Monitored industry trends to keep salon offerings relevant and competitive.
- Boosted sales through successful marketing drives, positive customer relations and skilled product promotions.
- Handled client complaints with professionalism, restoring satisfaction and loyalty.
- Provided excellent customer service by greeting clients upon arrival, scheduling appointments accurately, and addressing any concerns promptly.
- Fostered culture of continuous improvement, encouraging staff feedback and suggestions.
- Led team meetings to communicate targets and motivate staff.
- Updated salon procedures and policies in response to changing industry standards or customer feedback.
Senior Hairdresser
Blonde Hair Salon
Kuching, Malaysia
04.2011 - 07.2014
- Brought in prospective customers by organizing special events.
- Reviewed and interpreted financial and operational reporting to evaluate performance.
- Protected company assets and minimized loss by enforcing safety, inventory control and loss prevention standards and procedures.
- Managed inventory, effectively reducing waste and optimizing product use.
- Implemented marketing strategies to increase client base and overall revenue.
- Delegated tasks effectively among team members based on individual strengths or workload capacities.
- Controlled salon cleanliness, keeping operations well within sanitary regulations and licensing requirements.
- Tracked employee training progressions such as certifications or workshops attended.
Junior Hairdresser
Blonde Hair Salon
Kuching, Malaysia
02.2009 - 03.2011
- Managed inventory of haircare products and tools, ensuring availability of essential items.
Hair Salon Assistant
Blonde Hair Salon
Kuching, Malaysia
02.2007 - 01.2009
- Minimized infection risk by keeping stations and tools clean and sanitized.
- Attracted potential customers by marketing products and services.
- Booked client appointments from calls, walk-ins and social media.
- Cut, trimmed and shaped customer hair, following instructions on styles and patterns.
- Kept client records, noting services provided, and individual preferences.
- Received and processed payments from patrons.
- Chose appropriate cuts based on preferences, facial features and fashion trends.
- Helped customers improve hair health and appearance with new products and routines.
Promotions Assistant
Maxis
Kuching, Malaysia
06.2006 - 01.2007
- Demonstrated and explained products, methods and services to persuade customers to purchase products or use services.
- Visited diverse trade shows, stores, and venues to engage audiences and find new customers.
- Locked in sales with samples, coupons, and other incentives.
- Answered common and advanced customer questions based on extensive knowledge of product, market and competitors.
- Provided product samples, coupons, informational brochures and other incentives to persuade people to buy products.
- Attracted customer interest by building interesting displays and skillfully arranging merchandise.
Education
Diploma - Leadership and Management
Salisbury College Australia
Sydney11.2022
Diploma - Marketing and Communication
Salisbury College Australia
Sydney01.2021
Certificate IV - Marketing and Communication
Salisbury College Australia
Sydney02.2020
Skills
- Commitment to quality and service
- Problem resolving
- Profit enhancement
- Problem-solving skills
- Cleanliness and sanitation
- Accurate money handling
- Advanced interpersonal skills
- Marketing initiatives
- Business analytics
- Fast learning
- Customer satisfaction
- Hygiene standards
- Teamwork
- Time management
- Self motivation
- Teamwork and collaboration
- Active listening
- Service quality improvement
- Appointment scheduling
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Malay
Upper intermediate (B2)
Chinese (Cantonese)
Upper intermediate (B2)
Timeline
Hair Salon Manager
Style Lab Hair
07.2020 - 01.2025
Hairdresser
Planet Hair
08.2017 - 06.2020
Hair Salon Owner
Blonde Hair Salon
08.2014 - 06.2017
Senior Hairdresser
Blonde Hair Salon
04.2011 - 07.2014
Junior Hairdresser
Blonde Hair Salon
02.2009 - 03.2011
Hair Salon Assistant
Blonde Hair Salon
02.2007 - 01.2009
Promotions Assistant
Maxis
06.2006 - 01.2007
Diploma - Leadership and Management
Salisbury College Australia
Diploma - Marketing and Communication
Salisbury College Australia
Certificate IV - Marketing and Communication
Salisbury College Australia