Liew Juin Chang
Summary
Energetic and engaging individual with knack for building strong relationships and creating memorable experiences. Possesses solid understanding of marketing principles and excellent communication abilities. Capable of driving brand awareness and fostering customer loyalty through impactful interactions.
Overview
3
3
years of professional experience
Work History
Retail Assistant
711
09.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Brand Ambassador
Eminence Organization
05.2024 - 09.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Worked with team to achieve sales goals for products.
- Educated customers on product features and answered questions regarding product use.
- Greeted customers warmly and pleasantly answered inquiries.
- Established and maintained positive relationships with customers.
- Provided exceptional customer service to drive satisfaction.
Photoshop and Video Editor Freelancer
03.2022 - 07.2023
- Delivered edits on time for reviews and final delivery.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Enhanced video quality by applying color correction, grading, and special effects techniques.
- Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
- Refined final products with constructive feedback on rough cuts.
- Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
- Utilized Capcut and Adobe Software to manipulate, splice, and sync video footage.
- Designed custom graphics and animations to enhance visual storytelling in video productions.
- Developed compelling storylines by selecting and sequencing shots, enhancing narrative impact.
Education
Diploma - Visual Effects And Motion Graphic
Singapore Polytechnic
03-2022
Skills
- Customer service
- Patience and empathy
- Persuasive selling
- Cash handling accuracy
- Rapport building
- Conflict resolution techniques
- Customer engagement
- Effective communicator
- Customer relations
- Relationship builder
- Brand awareness
- Sales and negotiation tactics
- Strong interpersonal skills
Timeline
Retail Assistant
711
09.2024 - Current
Brand Ambassador
Eminence Organization
05.2024 - 09.2024
Photoshop and Video Editor Freelancer
03.2022 - 07.2023
Diploma - Visual Effects And Motion Graphic
Singapore Polytechnic
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