Liew Chui Lee
Summary
Proven leader and efficient multitasker, I excelled at Andersen's by enhancing team productivity and customer satisfaction through effective problem-solving and strong customer service skills. Demonstrated expertise in cash handling and team collaboration, significantly improving operational efficiency and maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Waitress & Supervisor
Andersen's
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Order stock and do report.
Waitress and Kitchen Assistant
Copper Pea
02.2023 - 06.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Provided backup support to other staff members during busy periods or staff shortages.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Waitress
Soon Yuen DimSum
07.2020 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Sales Assistant
Poh Kong
04.2016 - 06.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
Education
SPM -
SMK DATO HAJI MOHD TAIB，CHEMOR
Malaysia 2015
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Safe Food Handling
- Cleanliness
- Payment Processing
- Table Setting
- Order Accuracy
- Upselling techniques
- Sales Techniques
- Upselling
- Item promotion
Timeline
Waitress & Supervisor
Andersen's
08.2023 - Current
Waitress and Kitchen Assistant
Copper Pea
02.2023 - 06.2023
Waitress
Soon Yuen DimSum
07.2020 - 01.2023
Sales Assistant
Poh Kong
04.2016 - 06.2020
SPM -
SMK DATO HAJI MOHD TAIB，CHEMOR
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