LIAO TIELI

• Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
• Play as Delivery Manager, managed and delivered advanced customization and product for DBS event management, knowledge base, incident management solutions and software.
• Optimized resource allocation across multiple projects by utilizing advanced project management tools and techniques for more efficient scheduling and task prioritization.

• Mentored developers and BAs, fostering a culture of continuous learning and skill improvement.
• Led and Collaborated with product owners to define technical requirements and develop innovative solutions for DBS various generative AI applications, including Chatbot, Coding Assistant, Knowledge Base, Telemetry Dashboard, Knowledge Graph, Data Mining, Data Visualization.
• Led and Collaborated with stakeholders and developers to well design technical details and deliver products for ITSM(IT Service Management), including change management, incident management and service request etc.
• Optimized resource allocation, introducing tools for better tracking of project progress and team productivity.
• Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.

Develop Scalable Shopee Pay Wallet components

• Streamlined data preprocessing pipelines by automating routine tasks with Python scripting, reducing time spent on manual processes significantly.
• Collaborated with data scientists to integrate AI solutions into broader analytics projects, enhancing overall results.