Liang Jian Lee
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Engineer position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
IT Engineer
Micron Semiconductor Asia Pte Ltd
10.2019 - Current
- Monitored systems in operation and troubleshoot the issue independently.
- Used ticketing systems to manage and process support actions and requests.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Communicated with internal users and vendors to discuss schedules, project requirements and upcoming appointments.
- Documented standard operating procedure (SOP) for future reference.
- Assisted with updating technical support best practices for use by team.
- Developed utilities such as applications and metrics for better efficiency in daily operation.
- Collaborated with internal user to conduct new tool installations and testing.
- Coach and mentoring new team member.
- Setup application on new server.
- Patched software and installed new versions to add new features and bug fix.
- Maintained servers and systems to ensure the stability of application.
- Experienced in programming language such as Perl, Java, HTML, SQL, VB, PowerShell and Linux Command.
Intern - Application Consultant
Flexi Team Computer Service SDN BHD
08.2018 - 11.2018
- Attend to the incidents and service request raised by customer thru phone call or email.
- Conducted onsite support such as system troubleshot, data recovery, data migration, software patching, software installation and basic troubleshot on pc and printer.
- Follow up on any outstanding issue.
- Delivered support training to help customers learn key features of applications.
- Communicated with clients on consistent basis to achieve requirements.
Education
Diploma - Information Technology
Sunway College Johor Bahru
Malaysia08.2018
High School Diploma -
Sekolah Menegah Kebangsaan Senai
Malaysia12.2015
Skills
- Software development
- Server Setup and Maintenance
- Remote Support
- System Updates
- Software Installation and Patching
- Application Setup
- Data Analysis
- Technical Documentation
- Technical Support
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
IT Engineer
Micron Semiconductor Asia Pte Ltd
10.2019 - Current
Intern - Application Consultant
Flexi Team Computer Service SDN BHD
08.2018 - 11.2018
Diploma - Information Technology
Sunway College Johor Bahru
High School Diploma -
Sekolah Menegah Kebangsaan Senai
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