Lian Fang Ler

We believe that Estate Management is about sustaining complex living communities with heart and soul and we are only able to do so by creating real partnerships with the communities that we support. At EM Services, we do more than just facility management, we pride ourselves on making our environments and communities better places for people to live, work, learn, and play. Our ethos of Getting It Right Together is in recognition of the fact that what we do is only possible with the ongoing support of customers, business partners, shareholders, and above all the tireless effort and passion of our exceptional team of employees. Getting It Right, Together is about bringing heart into our communities; and We invite you to continue your journey with us as we foster and strengthen a shared sense of ownership and belonging in our communities and environments

• To lead a team of direct reportees as well as service providers who provide various services in providing technical expertise across maintenance management, technical improvements (innovation), and reporting with a rigorous focus on consistency and measurability for the desired result
• Influencing Engineering, Facilities Management, and Technical Services attributes through collaboration with other partner authorities, in the most effective manner in support of and aligned with the company’s strate
• Develop engineering standards that are fit for purpose and provide robust systems that will ensure operational continuity and excellence
• Develop and maintain maintenance standards for all critical equipment supporting the company’s portfolio, including offices, data centres, and other facilities
• Formal responsibility for driving the Engineering, Facilities Management, and Technical Services model and strategic agenda with partnership stakeholders
• In partnership with Partnership Stakeholders leveraging our partners and peers, develop workplace property Engineering, Facilities Management, and Technical Services strategies, influencing key Property and business stakeholders to ensure optimal workplace solutions are implemented and embedded
• Understand issues impacting Engineering, Facilities Management, and Technical Services performance in all our markets and work with partners as appropriate to ensure they are aware of these issues and the best way to maximize performance
• Company-level Process and Risk control owner for Property related risks
• Engineering, Facilities Management, and Technical Services process and tools owner and associated risk management, governance, and assurance responsibilities including influencing reporting and associated assurance activities
• Provide assurance data and narrative to industry, risk reporting, and process governance updates
• Development of Facilities Management and Technical Services standards and strategy, working closely with the appropriate partners and other processes/standards to ensure that the standards remain embedded, appropriate, and consistently applied
• Explore, identify, and drive opportunities and other smart building technology to the FM Technical space
• Instil new processes so that all new works and engineering changes etc are automatically updated into the asset register
• Design mechanism for digital asset plans to be linked to O&M data, install dates, predicted end of life and replacement plans
• Continuous improvement responsibilities connected to condition-based maintenance plans
• Explore and drive innovation connected to an improved experience, including but not limited to automated lighting, IOT, and aircon management
• Drive the Engineering, Facilities Management, and Technical Services agenda in service of the Property Strategy to enable business aspirations
• Drive strategic supply partnership strategies that consolidate our supply chain and reduce/simplify our retained Property structure creating greater capacity to deepen collaboration with the businesses, geographies, and global functions
• Initial activity to help reduce property-related costs as a percentage of the Company's total costs by changing the way we think (in relation to engineering Facilities Management and Technical Services)
• Provide the leadership which through engineering delivers an integrated workplace environment for the Business, Geographies, and Functions
• Establish and own the measures for tracking engineering and maintenance lines
• Ensure all aspects of the Engineering, Facilities Management, and Technical Services function are well managed, well operated and provide a productive and safe environment for the company's staff and customers
• Drive the optimization of our buildings through specialist Engineering, Facilities Management, and Technical Services projects
• Identifying processes within the function, ensuring completeness and accuracy of the identified processes
• Lead, inspire, and motivate the partnership team ensuring that each individual achieves their potential and that the team delivers its collective agenda
• Lead through example and build the appropriate culture and values in the Facilities Management and Technical Services space
• Set appropriate tone and expectations from the team and work in collaboration with risk and control partners
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Employ, engage, and retain high-quality people
• Review team structure/capacity plans
• Provide feedback in line with partnership performance against those responsibilities and objectives
• Challenge and verify First Line risk identification and assessments, in line with changes in the internal and external environment
• Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance
• Maintain a good understanding of applicable laws and regulations pertaining to Technical Risk control areas
• Design, implement, and maintain controls and mitigants
• Ensure effective communication of policies and other control requirements
• Define key control indicators and control sample testing requirements as appropriate for managing risk
• Monitor compliance with and effectiveness of the risk control environment
• Ensure at all times Engineering are audit ready
• Display exemplary conduct and live by the Company’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct
• This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the company’s Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters
• Formulate, develop, and implement strategic plans to achieve the Company's KPI;
• Leverage the company’s resources to meet the business objectives and fiscal commitments;
• Oversight of the operations, including administrative duties related to facilities and personnel
• Work with the Department Heads to establish a sustainable growth strategy for business sales, service & operations metrics;
• Maintain good rapport and beneficial business relationships with all business partners
• Nurture long-term partnership & customer relationships, driving revenue through strategic collaborations, technical engagements and operations excellence;
• Responsible for end-to-end software development and support
• This includes pre-project initiation, impact analysis, functional specifications for development, implementation, testing, and support
• Work closely with developers in all change requests, analyze and review enhancements for compatibility, and adhere to operating guidelines
• Work with vendors to ensure product deliveries are timely and of good quality
• Manage and resolve development issues and escalation
• Coordinate with internal teams and vendors to resolve application and system issues
• Execute tasks related to project/change request/maintenance request

Reason for leaving: Change of working environment

It is a educational international school in Singapore. The school is owned and operated by Cognita. The school offers over 40 IB courses and over 19 AP courses. Stamford American International School is fully accredited by the Accrediting Commission for Schools, Western Association of Schools and Colleges (WASC)

• Taking care and running of day-to-day project operations
• To manage a team of direct reportees as well as indirect reportees from vendor staff who provide various services and ensure that reportees and indirect reportees are motivated and work as a team for the desired result
• Ensure all safety procedures, including crisis management, business continuity, and emergency procedures are maintained at all times at the site
• Own and supervise any maintenance/expansion project work related to infrastructure and M&E
• Ensure all the facility management functions reporting to the role are properly managed and giving the best results to ensure that they meet business requirements.- Management reporting on overall facility management operations and key achievements to the campus manager
• Responsible for risk management issues and legal & compliance matters
• Manage all technical and service contracts and tender documentation, develop and implement procedures and performance measures to ensure efficiency, accuracy, and reliability of work methods and systems
• Identify areas of potential cost-saving measures (including utility consumption) and drive cost-saving measures
• Verifying industry benchmarks on cost/services and establishing a standard for the school to follow
• Implement an M&E preventive maintenance plan and provide smooth delivery of all soft services
• To establish and maintain good relations and effective communication with the customers and team members
• Reporting on a monthly basis on various parameters (Operational efficiency, achievements, and failures) for management reporting
• To ensure best practices in the industry are followed in all reporting functions and continuously monitored and improved
• Device feedback mechanism to measure the service levels of the various services offered and continuously monitored and improved
• A feedback system is to be put into place and followed on a periodical basis
• Prepare and manage within Annual Operational budget
• Prepare and manage within the Annual Capex budget
• Salary: $4600
• Reason for leaving: Change of working environment

• Identified potential risks early in the process, allowing proactive mitigation measures to prevent delays or setbacks.
• Reduced project completion times for increased client satisfaction by consistently meeting deadlines and delivering high-quality results.
• Navigated challenging situations through creative problem-solving abilities which often resulted in expedited resolutions.
• Oversaw worksite construction to coordinate with supervisors and guide projects.

• Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications.
• Enhanced overall team productivity with continuous training and mentoring of junior engineers.
• Reviewed technical documentation for accuracy, ensuring compliance with industry standards and regulations.
• Managed risk assessments during project planning phases, proactively mitigating potential issues before they arose during execution stages.

• Incorporated in 2002, starting as a distributor and manufacturer representative for power infrastructure products based in Singapore
• In the past 11 years, we have gained many valuable field experiences in Critical Business Environments, from a top-level biz case down to ground-level technical issues
• We provide comprehensive consultancy and design-build services for complex critical infrastructure implementation
• With our expertise, we can shorten the Design-Build process to deliver the best value solution on time and budget
• Current covering more than 50 sites, backed by our engineering resource, following our stringent work process policy to operate & maintain customer facilities
• Our Continuous Improvement Program (CIP) effort enables the customer to upgrade their system to meet the best power efficiency and best operating cost
• With the background of critical infrastructure, our quality of services is at least a notch better for managing your non-critical facilities
• Our CIP effort enables customers to upgrade their system to meet Green Mark status, the best power efficiency, and the best operating cost
• Providing insight executable information of your energy usage & indexes, and implementing passive and active solutions to save and optimize your energy consumption, hence improving in operation cost and environmental GREEN index
• Providing single-source integration services for the complex implementation of Critical Facility and the customer could focus on their core business
• Established for 10 years and leading player in the industry
• Wide customer base & experience in multi industries
• Proven good track records and installed base
• Well-trained, certified, and competent engineering team
• Good Quality of services
• Flexible business model and product integration solutions
• Strong support from vendors
• Taking care and running of day-to-day operations
• Proper operation to create an optimal, safe, and cost-effective environment for occupants to function
• Plan, forecast, and execute the Financial Budget and maintain within the approval limit
• Plan monthly rosters for staff and servicing schedule
• Work with professional Engineer, Designers, Consultants, Architects, and Contractors on upgrading projects
• Supervise Contractor’s work; hold regular meetings to ensure the quality standard is maintained and to meet deadlines
• Conduct performance appraisals, coaching, counselling, and disciplining sessions with staff
• Responsible for preventive maintenance, breakdown repair, and constructive work
• Comply with client and company policies and procedures at all times
• Salary: $5000 + $100 (Handphone allowance)
• Reason for leaving: Change of working environment

• Responded to building emergencies and managed repairs.
• Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.

• Take care of technical maintenance services, Air-Conditioning maintenance & soft services such as cleaning services, washroom supplies, waste disposal management services, and kitchen drainage service
• Taking care and running of day-to-day operations
• Ensure corporate and regulatory compliance
• Proper operation to create an optimal, safe, and cost-effective environment for occupants to function
• Plan, forecast, and execute the Financial Budget and maintain within the approval limit
• Plan monthly rosters for staff and servicing schedule
• Work with professional Engineer, Designers, Consultants, Architects, and Contractors on upgrading projects
• Supervise Contractor’s work; hold regular meetings to ensure the quality standard is maintained and to meet deadlines
• Conduct performance appraisals, coaching, counselling, and disciplining sessions with staff
• Responsible for preventive maintenance, breakdown repair, and constructive work
• Comply with client and company policies and procedures at all times
• Responsible for preparing and maintaining procedures for all staff to be in line with the Company’s standards
• Salary: $4600 + $50 (Handphone allowance)
• Reason for leaving: Change in the work environment

Stationed at the Ministry of the Environment and Water Resources. Take care of the M&E system for the buildings. Handles Air-Conditioning Systems, Data Centre, Electrical Low Tension systems, Mechanical Equipment, Fire Protection systems, Audio and Visual equipment, Generator, and any other related sub-system to ensure in good operating conditions.

· Secure Green Mark Platinum award by working with consultant in May 2011 on behalf of the client (value-added service provided to the client).

· Secure extension of Integrated Maintenance contract for 3 more years in 2011 for KeppelFMO.

· Taking care and running of day-to-day operations.

· Ensure corporate and regulatory compliance.

· Proper operation to create an optimal, safe, and cost-effective environment for occupants to function.

· Plan, forecast, and execute the Financial Budget and maintain within the approval limit.

· Plan monthly rosters for staff and servicing schedule.

· Work with professional Engineer, Designers, Consultants, Architects, and Contractors on upgrading projects.

· Supervise Contractor’s work; hold regular meetings to ensure the quality standard is maintained and to meet deadlines.

· Attend to all kinds of emergency breakdowns.

· Close monitoring and checking during VIP functions to ensure all Mechanical / Electrical and Engineering services are in tip-top condition.

· Conduct performance appraisals, coaching, counselling, and disciplining sessions with staff.

· Responsible for preventive maintenance, breakdown repair, and constructive work.

· Comply with client and company policies and procedures at all times.

· Responsible for preparing and maintaining procedures for all staff to be in line with the Company’s standards.

• Stationed at the Ministry of the Environment and Water Resources
• Take care of the M&E system for the buildings
• Handles Air-Conditioning Systems, Data Centre, Electrical Low Tension systems, Mechanical Equipment, Fire Protection systems, Audio and Visual equipment, Generator, and any other related sub-system to ensure in good operating conditions
• Secure Green Mark Platinum award by working with consultant in May 2011 on behalf of the client (value-added service provided to the client)
• Secure extension of Integrated Maintenance contract for 3 more years in 2011 for KeppelFMO
• Taking care and running of day-to-day operations
• Ensure corporate and regulatory compliance
• Proper operation to create an optimal, safe, and cost-effective environment for occupants to function
• Plan, forecast, and execute the Financial Budget and maintain within the approval limit
• Plan monthly rosters for staff and servicing schedule
• Work with professional Engineer, Designers, Consultants, Architects, and Contractors on upgrading projects
• Supervise Contractor’s work; hold regular meetings to ensure the quality standard is maintained and to meet deadlines
• Attend to all kinds of emergency breakdowns
• Close monitoring and checking during VIP functions to ensure all Mechanical / Electrical and Engineering services are in tip-top condition
• Conduct performance appraisals, coaching, counselling, and disciplining sessions with staff
• Responsible for preventive maintenance, breakdown repair, and constructive work
• Comply with client and company policies and procedures at all times
• Responsible for preparing and maintaining procedures for all staff to be in line with the Company’s standards
• Salary: $3910 + $60 (Handphone allowance)
• Reason for leaving: After several years in my last position, I'm looking for a company where I can contribute and grow in a team-oriented environment.

• PM-B is a Project Management Business company that provides project management in Data Centre
• The company mainly deals in renovation or new construction of Data centre
• The company has a team of designers to design the layout of the data centre and then submit it for the client’s approval before sending it to the project department to execute the job
• The data centre, involves server racks, a water detection system, FM200, air-conditioning, a package unit, raised floors, monitoring systems for the data centre, etc
• Project Fulfillment for Data Centre
• (i.e
• Installation of Package units for Data centre, UPS, Water Detection System, etc.)
• Managed contractors in renovation works for the data centre
• (New construction or A&A works.)
• Meeting up with clients/owner representatives and consultants for meetings and inspections
• Preparation of Operational and Maintenance Manual, handing over inspection with clients
• Project Reference:- 1) Ritz Carlton Data Centre
• 2) Hamilton Sunstrand Data Centre at Changi North
• 3) Singtel Pickering Operation Centre
• Salary: $2600 + $650(Transport allowance) + $100 (Handphone allowance)
• Reason for leaving: I am interested in a new challenge and an opportunity to use my technical skills and experience in a different capacity than I have in the past., 3) Delfi Orchard
• 4) Penisula Hotel
• 5) Balestier Point
• 6) Seagate Ang Mio Kio
• 7) Singapore Technologies Building
• 8) Henley Garden
• 9) Sim Lim Tower
• 10) Chevron
• 11) Singapore Land Tower
• 12) Apollo Hotel
• 13) IMM Building
• 14) Far East Plaza
• 15) Guan Bee Building
• 16) Queensway Shopping Centre
• Salary: $2050 + $650(Transport allowance) + $100 (Handphone allowance)
• Reason for leaving: To be honest, I wasn't considering a change, but a friend recommended this job to me, and was intrigued by the position and the company
• It sounds like an exciting opportunity.

• Effective 1st October 2008, Le Meridien Singapore changed its name to Concorde Hotel Singapore
• Concorde Hotel Singapore is currently having some uplifting works in the hotel rooms to better prepare itself before the Integrated Resorts opens for business in 2009
• Work scope involves coordinating with contractors and other departments to meet tight deadline schedules and thus not cause any disruption to the business of the hotel and inconvenience to the hotel guests and tenants
• Le Meridien is under the flagship of Starwood and is the 8th brand that Starwood managed
• The other brands are Sheraton, Four Points, W Hotel, aloft, Luxury Collection, Elements, Westin, and St Regis
• Le Meridien is currently having some uplifting works in the hotel rooms to better prepare itself before the Integrated Resorts opens for business in 2009
• Work scope involves coordinating with contractors and other departments to meet tight deadline schedules and thus not cause any disruption to the business of the hotel and inconvenience to the hotel guests and tenants
• Assist the Chief Engineer to ensure effective operations in the Hotels
• Plan monthly rosters for the Engineering Department
• Responsible for preventive maintenance, breakdown repair, and constructive work
• Responsible for capital upgrading, minor project upgrading of equipment, and alteration to the system
• Conduct a safety inspection of the kitchen, public area, guest room, and stores and follow up on all related works
• Work with professional Engineer, Designers, Consultants, Architects, and Contractors on upgrading projects and temporary supplies for exhibitions and conventions
• Assist Technicians to carry out repair work
• Maintain and control sub-store for daily usage
• Operation of kitchen equipment, air-con system, building automation, fire protection system, electrical panel, plumbing equipment, boiler, heater, and related sub-systems to run the Hotels’ operation
• Close monitoring and checking during VIP functions to ensure all Mechanical and Engineering services are in tip-top condition
• Attend to all kinds of emergency breakdowns
• Carry out generator testing, lift homing test, and fire alarm test
• Involve in yearly renewal of Fire Certificate Inspection by Fire Safety Bureau and Safety Inspection / Testing Insurance Company
• Responsible for preparing and maintaining procedures for all staff to be in line with the Hotels’ ISO and OJT standards
• Ensure safety, security, and loss control policies are adhered to in the workshop and workplace
• Conduct performance appraisals, coaching, counselling, and disciplining sessions with staff
• Comply with hotel and department policies and procedures at all times
• Carry out any other duties as and when assigned by the Management of the Hotel and department
• Salary: $3008
• Reason for leaving: Assist in handing over to new management as the hotel changes its name.

• Provides quality infrastructure solutions to help companies create an operating environment of high reliability and availability for their critical servers and equipment
• It is our primary objective to provide high-quality engineering products and services for corporate clients
• Our solutions include site audit and feasibility studies, infrastructure setup, and preventive maintenance services
• Supported by a team of experts who thoroughly understand the stringent requirements of the mission-critical environment, we shall be able to mitigate unforeseen situations to upkeep your critical infrastructure in optimum condition, while maximizing uptime
• With extensive experience in servicing critical infrastructure equipment, we fore-plan preventive measures to maximize the lifespan of your equipment while maintaining the best quality and standards
• In our efforts to provide cost-effective solutions to our clients, we have partnered with CANATAL International for their state-of-the-art CRAC systems, and TRACETEK for the very reliable Water Detection Systems and Sensing Cables
• Taking care and running of day-to-day project operations
• Proper operation to create an optimal, safe, and cost-effective environment for occupants to function
• Plan, forecast, and execute the Financial Budget and maintain within the approval limit
• Work with professional Engineer, Designers, Consultants, Architects, and Contractors on upgrading projects
• Supervise Contractor’s work; hold regular meetings to ensure the quality standard is maintained and to meet deadlines
• Carry out CRAC/WDS installation, final terminal into CRAC/WDS equipment, Pre-Commissioning, SAT(Site Acceptance Test with RTO & client), T&C(Testing & Commissioning of equipment), IST(Integrated System Test) with IST Consultants & Clients
• Comply with client and company policies and procedures at all times
• Salary: $4650 + $80 (Handphone allowance)
• Reason for leaving: Change of working environment

• Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
• Maintained records for each project and engineering discipline.
• Monitored installation of materials and equipment for compliance with drawings and specifications.
• Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.

• Trane Singapore is an American company that specializes in commercial and industrial air-conditioning systems
• The work scope involves retrofitting centralized air-conditioning systems for buildings or hotels that are carried out in accordance with the project schedule
• Coordinating with own engineers and contractors for the start-up of equipment
• Arranging with own logistics for delivery of equipment to site and movers to hoist equipment to the designated place
• Testing and commissioning of equipment with own engineers and contractor with the presence of consultant and client before handover
• Project Fulfillment in centralized air-conditioning equipment and systems
• Managed contractors in upgrading and renovation works for centralized air conditioning systems
• Meeting up with clients/owner representatives and consultants for meetings and inspections
• Liaising with authorities and movers for road closure to facilitate night hoisting works
• Preparation of Operational and Maintenance Manual, handing over inspection with clients, and defects liability handover inspection
• 1) Le Meridien

• D’ray is a plumbing and sanitary company that deals in plumbing and sanitary works
• The company tenders for construction and A&A works
• Once job is awarded, the draughtsman will come out with a design drawing for the plumbing and sanitary services
• Sometimes when the contract sum is small, hose reels and dry risers are also under the scope of work for plumbing and sanitary depending on the consultant
• Arranging for inspection with PUB and ENV for handing over with the presence of a Licensed Plumber
• Submission of As-built drawing to PUB and ENV
• Project Fulfilment Plumbing, Sanitary, and Fire Protection
• Managed direct workers from the company in upgrading and new construction work for plumbing, sanitary, and fire protection
• Meeting up with clients/owner representatives and consultants for meetings and inspections
• Preparation of Operational and Maintenance Manual, arranging inspection with authorities for Licensed Plumber, updating of drawing
• Project Reference:- 1) 61 Robinson Centre
• 2) OCBC Building
• 3) Tanglin Shopping Centre
• 4) Liang Court Rainforest Café
• 5) Semi-detached house at Serangoon Garden
• 6) Apartment at Geylang Lorong 7 Jalan Tahar
• 7) Apartment at Geylang Lorong 26
• 8) Fullerton Hotel
• Salary: $1700 + $40 (Handphone allowance)
• Reason for leaving: To get exposure to air-conditioning trade, especially in centralized aircon and auxiliary aircon.

• Hong Air-con deals mainly in ducting works for construction
• Company tender for construction work and once job is awarded, coordinate with own workers and contractors for ducting works
• Inspection, testing, and commissioning of ducting in the presence of Clerks of works and M&E coordinator
• Project Fulfillment of air-conditioning
• Managed direct workers from company and contractors in new construction work for air-conditioning project
• Meeting up with clients/owner representatives / main contractor and consultants for meeting and inspection
• Project Reference:- 1) Singapore Expo
• Salary: $1300
• Reason for leaving: The company is financially weak they are unable to pay salaries to their employee on time and dragging to 2 weeks to 1 month after payday, but I am still cooperating with the company
• Money is essential to survive, and that's why I am looking for a change.