Liam Israel
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory at Nike, leveraging skills in relationship management and service quality. Excelled in fostering positive dining atmospheres at Tanjong Beach Club, demonstrating exceptional memory retention and patience. Achieved significant improvements in guest relations and sales techniques, prioritizing efficiency and empathy in customer interactions.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Tanjong Beach Club
11.2022 - 09.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Part Time Associate
Nike
10.2019 - 03.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Education
Bachelor of Science - Information Technology
Singapore Institute of Management
461 Clementi Rd09.2025
Associate of Science - Information Technology
Singapore Institute of Management
461 Clementi Rd08.2023
Skills
- Cleanliness
- Service Quality
- Memory retention
- Guest Relations
- Professional Appearance
- Sales Techniques
- Relationship Management
- Guest Relations Management
Timeline
Restaurant Waiter
Tanjong Beach Club
11.2022 - 09.2024
Part Time Associate
Nike
10.2019 - 03.2020
Bachelor of Science - Information Technology
Singapore Institute of Management
Associate of Science - Information Technology
Singapore Institute of Management
Similar Profiles
Ng Zi Rui IanNg Zi Rui Ian
Bartender at Tanjong Beach ClubBartender at Tanjong Beach Club
Muhammad Danish Bin JamsariMuhammad Danish Bin Jamsari
Senior Captain (floor) at Tanjong Beach ClubSenior Captain (floor) at Tanjong Beach Club
NORFARHANA SAHARUDDINNORFARHANA SAHARUDDIN
Assistant Pharmacist at Tanjong HealthcareAssistant Pharmacist at Tanjong Healthcare