CHEN LI ZHEN
Taichung,Tai Chung
Summary
A passionate and detail-oriented hospitality professional with hands-on experience across Taiwan’s popular beverage chains, Singapore’s luxury dining scene, and front desk operations at a five-star hotel. Previously worked at Milksha and KEBUKE, gaining solid skills in drink preparation and customer service. Completed an internship at a Japanese fine dining restaurant within a five-star hotel in Singapore, serving both local and international guests with refined service standards. Currently working as a front desk agent at a five-star hotel in Taichung, handling check-ins/outs, guest requests, and coordination with other departments—demonstrating strong communication and multitasking abilities. Certified in Level-C Beverage Preparation and WSET Level 2 in Wines, with the ability to thrive in fast-paced, multicultural environments. Continually developing both service and beverage-related skills to deliver high-quality guest experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Lin Hotel
07.2024 - Current
- Provide check-in/out services for both local and international guests in a 5-star environment
- Handle guest inquiries, room reservations, and billing via Dea PMS
- Resolve issues efficiently while maintaining professional brand image
F&B Intern – Keyaki Japanese Restaurant
Pan Pacific Singapore
02.2023 - 01.2024
- Supported daily operations in a high-end Japanese restaurant
- Provided beverage and food service to international and VIP guests
- Maintained standards of cleanliness, service quality, and presentation
- Worked closely with kitchen and service staff to ensure smooth operations
Beverage Crew
Milksha
07.2021 - 01.2022
- Prepared fresh milk teas, fruit drinks, and other popular beverages
- Maintained hygiene and cleanliness of the bar and tools
- Handled large volumes of customer orders efficiently and cheerfully
Beverage Crew
KEBUKE
07.2020 - 07.2021
- Specialized in brewing and customizing classic tea beverages
- Managed inventory prep and cashier duties
- Recommended drinks based on customer preferences to enhance satisfaction
Education
Bachelor's Degree - Culinary Arts and Hotel Management
Hungkuang University
Taichung01.2023
Skills
- Beverage preparation and customization (tea, fruit, milk-based drinks)
- Knowledge of wine and food pairing (WSET Level 2 certified)
- Bar setup and hygiene maintenance, experienced in handling peak hours
- Fine dining beverage service with practical experience and etiquette awareness
- Front desk operations (check-in/check-out, room coordination, billing)
- Guest service and complaint handling to enhance guest satisfaction
- Proficient in POS systems and hotel management software (including Dea PMS)
- Guest interaction and upselling skills, with experience recommending drinks and services
- Strong team collaboration and adaptability in multicultural workplaces
Certification
- WSET Level 2 Award in Wines
- Certified Level-C Drink Preparation License (Taiwan)
Languages
Mandarin – Native
English – Basic
Timeline
Front Desk Agent
The Lin Hotel
07.2024 - Current
F&B Intern – Keyaki Japanese Restaurant
Pan Pacific Singapore
02.2023 - 01.2024
Beverage Crew
Milksha
07.2021 - 01.2022
Beverage Crew
KEBUKE
07.2020 - 07.2021
Bachelor's Degree - Culinary Arts and Hotel Management
Hungkuang University
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