Le Yong Neo
Student
Summary
Dynamic and results-driven professional with experience at the Singapore Zoological Gardens, excelling in guest assistance and event coordination. Proven ability to enhance participant engagement and streamline operations through effective administrative support and data management. Strong communicator dedicated to fostering community connections and improving service delivery.
Overview
3
3
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Intern
People's Association
09.2023 - 01.2024
- Assisted in organizing community events, enhancing participant engagement and fostering a sense of belonging within the community.
- Supported administrative tasks by managing schedules and correspondence, ensuring efficient daily operations and clear communication.
- Collaborated with team members to implement outreach initiatives, increasing community awareness of available programs and resources.
- Conducted research on community needs, contributing insights that informed program development and improved service delivery.
- Participated in volunteer training sessions, acquiring essential skills to effectively support event logistics and community interactions.
- Engaged with diverse community members, strengthening relationships and promoting inclusivity through effective communication techniques.
- Assisted in data entry and management, ensuring accuracy and organization for tracking community program participation.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Guest Service Officer
Singapore Zoological Gardens
07.2023 - 07.2023
- Assisted visitors with inquiries and provided accurate information, enhancing overall guest experience and engagement.
- Maintained cleanliness and organization of public areas, ensuring a welcoming environment for all guests.
- Processed ticket sales and admissions efficiently, contributing to a seamless entry experience for visitors.
- Collaborated with team members to coordinate events and activities, improving visitor participation and satisfaction.
Customer Service Representative
Good Job Creations (SINGAPORE) PTE. LTD
12.2020 - 04.2023
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests at all times.
- Assisted in serving food and beverages efficiently, contributing to smooth dining experiences for patrons.
- Restocked supplies and equipment as needed, ensuring operational readiness and minimizing downtime during service hours.
- Cleared and cleaned tables promptly, enhancing turnover rates and maintaining a tidy dining environment.
Education
High School Diploma -
Republic Polytechnic
Singapore 04.2021 - 04.2024
Skills
Event coordination
Community outreach
Participant engagement
Administrative support
Data entry
Public area maintenance
Guest assistance
Timeline
Intern
People's Association
09.2023 - 01.2024
Guest Service Officer
Singapore Zoological Gardens
07.2023 - 07.2023
High School Diploma -
Republic Polytechnic
04.2021 - 04.2024
Customer Service Representative
Good Job Creations (SINGAPORE) PTE. LTD
12.2020 - 04.2023