Summary
Overview
Work History
Education
Skills
Timeline
Generic

Le Yee Lau

Summary

Hardworking, highly motivated recent graduate with experience in developing software. Skilled in object-oriented programming, web development and database technologies and bringing strong SQL, Python, Java Script, C# abilities. Excellent problem solving and communication skills and demonstrates a passion for learning and implementing new technologies.


Overview

4
4
years of professional experience

Work History

Service Crew Member

Sushiro
06.2023 - 02.2024
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained cleanliness of work area, including counters, tables, floors, walls, utensils, dishware and glassware throughout shift.
  • Performed opening and closing duties such as setting up dining areas and restocking supplies according to company guidelines.
  • Memorized food and drink recipes to prepare orders with speed and accuracy.
  • Packaged and labeled to-go and delivery orders for pickup.
  • Prepared beverages and food items according to recipes.
  • Efficiently operated cash register to accurately record sales transactions while providing exceptional customer service.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Worked well with teammates and accepted coaching from management team.

Intern

MOD TEN TECHNOLOGIES PTE LTD
09.2022 - 01.2023
  • Participating in the design and creation of scalable software, Writing clean, functional code on the front- and back-end.
  • Collaborated with software engineers to develop and test application procedures for system efficiency.
  • Demonstrated time management, organizational, prioritization and planning skills by successfully handling tasks, projects and priorities.
  • Investigated and resolved application functionality issues.
  • Participated in code reviews and maintained high-quality standards throughout codebase.
  • Developed user-friendly interfaces for seamless navigation and improved user experience.
  • Tested and verified defects, conducting automated trials of root-cause failures.
  • Prepared design documents, alignments, specifications, criteria details and estimates.
  • Prepared and submitted reports and other documentation to assist development team members.

Warehouse Packer

Amazon
09.2021 - 09.2022
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Operated tape machines, scales and label printers to package items correctly.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
  • Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.

Sales Advisor

H&M Retail
11.2019 - 01.2020
  • Developed customer service skills to provide a high level of satisfaction for customers.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Established an organized work environment by maintaining cleanliness standards throughout the store floor.
  • Assisted customers with returns and exchanges while following company policies and procedures.
  • Performed cashier duties including processing payments accurately using a Point of Sale system.
  • Initiated contactless payment methods for customers who preferred contactless transactions.
  • Greeted customers and engaged in conversation to assess needs.

Education

Diploma - Information Technology

Republic Polytechnic
Singapore, Null, Singapore
05.2023

GCE O LEVELSs -

WEST SPRING SECONDARY SCHOOL
Singapore, Null, Singapore
09.2019

Skills

  • Object-Oriented Programming
  • Software Engineering
  • Team Collaboration
  • Project Coordination
  • Web App Development
  • Customer Service
  • Cleaning and sanitizing
  • Strong Work Ethic
  • Food safety knowledge
  • Bilingual Proficiency (English and Mandarin)
  • Teamwork and Collaboration
  • Customer Engagement

Timeline

Service Crew Member

Sushiro
06.2023 - 02.2024

Intern

MOD TEN TECHNOLOGIES PTE LTD
09.2022 - 01.2023

Warehouse Packer

Amazon
09.2021 - 09.2022

Sales Advisor

H&M Retail
11.2019 - 01.2020

Diploma - Information Technology

Republic Polytechnic

GCE O LEVELSs -

WEST SPRING SECONDARY SCHOOL

Similar Profiles

CREATE PROFILE
Le Yee Lau