Lewis CHIN
Summary
Proven expertise in Restaurant Operations management and customer relationship management across diverse cuisines, evidenced by numerous positive Google Reviews. Demonstrated ability to develop strategies that drive operational success and foster team collaboration.
Overview
24
24
years of professional experience
Work History
Public Relations Manager
Paradise Teochew
07.2025 - Current
- Collaborated with internal teams such as marketing, sales and customer service to ensure alignment with overall brand objectives.
Restaurant Manager
Khiri Thai Restaurant
12.2024 - 05.2025
- Oversaw daily operations of restaurant, encompassing scheduling, budgeting, and inventory management.
Operations Manager
Taverna Greka
10.2023 - 11.2024
- Italian - Greek Restaurant
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Group Operations Manager
Beni & Reve One Michelin Star, French Japanese and Italian Restaurant
06.2022 - 10.2023
- Oversaw daily operations ensuring smooth service flow in a Michelin Star restaurant.
- Developed training programs to enhance team skills and service standards.
- Maintained positive relationships with customers by addressing their issues promptly and professionally.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Restaurant Manager
Nalati Restaurant, Cafe & Events by Distrii (CDL Group)
01.2020 - 05.2022
- Managed daily operations of restaurant, cafe, and event services.
- Supervised staff to ensure excellent customer service and teamwork.
- Coordinated events and special functions to meet client needs.
- Collaborated with marketing team to promote restaurant offerings effectively.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Operations Manager
Scotts 27
11.2017 - 12.2019
- Executed closure of restaurant operations due to market conditions.
- Managed final inventory and asset liquidation processes efficiently.
- Coordinated communications with staff regarding closure procedures and next steps.
- Ensured compliance with all legal obligations related to business termination.
Operations Manager
Amara Group Holdings
04.2014 - 10.2017
- Company Overview: Thanying Authentic Royal Thai Restaurant - Thai Cuisine
- Thanying Authentic Royal Thai Restaurant - Thai Cuisine
- Trained and supervised staff to ensure high standards of customer service.
- Developed and implemented operational policies to improve efficiency and compliance.
- Oversaw scheduling and staffing to meet peak service demands effectively.
- Collaborated with vendors to negotiate contracts and maintain quality supplies.
- Analyzed operational performance data to identify areas for improvement in service delivery.
- Managed scheduling, training and inventory control.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Restaurant Manager
Xi Yan Group Restaurants
06.2011 - 03.2014
- Company Overview: Managed 3 outlets (2 casual dining & 1 fine dining) Xi Yan Maxwell, Shaw & Katong | Xi Yan Private Dining at Craig Road
- Managed 3 outlets (2 casual dining & 1 fine dining) Xi Yan Maxwell, Shaw & Katong | Xi Yan Private Dining at Craig Road
Assistant Restaurant Manager
Le Saint Julien at Waterboat House & Julien Bompard, Ascotts
08.2008 - 05.2011
- French Cuisine
- Developed menus in collaboration with culinary team for seasonal offerings.
- Fostered positive relationships with guests to promote repeat business.
- Supervised food preparation, ordering of supplies, and inventory control.
Waiter to Supervisor
Intercontinental Singapore
04.2001 - 08.2008
- Company Overview: Olive Tree Restaurant & Man Fu Yuan Restaurant Mediterranean & Authentic Cantonese Cuisine
- Olive Tree Restaurant & Man Fu Yuan Restaurant Mediterranean & Authentic Cantonese Cuisine
Education
Food Hygiene Level 3 / Officer - Food Hygiene
E2i
Singapore12-2024
Diploma - Marketing Management
MDIS
Singapore01.2005
Skills
- Event coordination
- Brand management
- Customer relationship management
- Reputation management
Languages
- English
- Mandarin
- Cantonese
- Hakka
Awards
- 2007, Excellent Service Awards - Spring Singapore, Received this award within the 2nd to 10th place. Super Star Nominee 2007
- 2024
- WSET Level 2 Wine
- WSET Level 1 Sake
- Food Hygiene Officer
- 1997, Silver Award in TQM Convention at Resort World Bhd Total Quality Management
- 2010, Completed the Marketing event at Le Saint Julien
- Appreciation token given by Chef Jacques Lameloise, 3 Michelin stars in Burgundy, France and Chef Julien Bompard and also Director of Le Saint Julien Ms Edith Lai (Restaurant Manager of the year 2005)
- Received Tripadvisor & other platform comments on a well-executed wine list & an Excellent service.
References
- Ms Edith Lai, Saint Julien Pte Ltd, edith@saintjulien.com.sg, 9830 7812
- Chef Julien Bompard, Cuisine Service Pte Ltd, julien@cuisineservice.com.sg, 90889301
- Dr Thomas Choong, Xi Yan Pte Ltd, 82281188
Personal Information
- Age: 47
- Ethnicity: Chinese
- Nationality: Singaporean
- Marital Status: Married
Timeline
Public Relations Manager
Paradise Teochew
07.2025 - Current
Restaurant Manager
Khiri Thai Restaurant
12.2024 - 05.2025
Operations Manager
Taverna Greka
10.2023 - 11.2024
Group Operations Manager
Beni & Reve One Michelin Star, French Japanese and Italian Restaurant
06.2022 - 10.2023
Restaurant Manager
Nalati Restaurant, Cafe & Events by Distrii (CDL Group)
01.2020 - 05.2022
Operations Manager
Scotts 27
11.2017 - 12.2019
Operations Manager
Amara Group Holdings
04.2014 - 10.2017
Restaurant Manager
Xi Yan Group Restaurants
06.2011 - 03.2014
Assistant Restaurant Manager
Le Saint Julien at Waterboat House & Julien Bompard, Ascotts
08.2008 - 05.2011
Waiter to Supervisor
Intercontinental Singapore
04.2001 - 08.2008
Food Hygiene Level 3 / Officer - Food Hygiene
E2i
Diploma - Marketing Management
MDIS
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