Lew Wan Pin
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Merchant Success Specialist
Shopify Commerce Singapore Pte Ltd
11.2021 - Current
- Assisting merchant with complex technical issue related to their Shopify Plus Stores, including customisation, integration and store performance optimisation
- Work closely with merchants to understand their business needs and helping them leverage Shopify Plus features to grow their online presence
- Guiding new Shopify Plus Merchant through the onboarding process, ensuring they understand how to use the platform more effectively, and providing training on advanced features
- Diagnosing and resolving issues quickly and efficiently, often collaborating with other team like development or product management to ensure seamless experience for merchant
- Building strong relationships with merchant to foster loyalty and ensure they feel supported throughout their journey with Shopify Plus
Medical Concierge Executive
Fullerton Healthcare Group
05.2021 - 11.2021
- Appointed to perform claim settlements and customer service operations, including resolving inquiries, mainly for AIA
corporate. - Conducted training and development for new team members.
- Exceeded goals through effective task prioritization and a strong work ethic.
- Worked closely with the Outbound Team to maintain optimal levels of communication to complete projects effectively and efficiently.
- Ensured that claims were settled within the agreed turnaround time.
Contact Center Executive
DHL Supply Chain Singapore
09.2020 - 05.2021
- Provided customer service to members of the public, resolving issues and maintaining relationships
with customers. - Enhanced the service experience by exercising professionalism and empathy when dealing with
customers' varying needs and demands. - Maintained a professional demeanour by remaining calm when addressing unhappy or angry customers.
- Monitored and directed phone and email activity using various contact centre applications and tools.
Customer Service Officer
Singtel Telecommunications Ltd
07.2015 - 08.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided support to employers, employees, and employment agencies by answering inquiries about employment passes, S Pass, and other work-related passes.
Education
WSQ Diploma - Human Resources Management
NTUC Learning Hub
Singapore04-2025
Skills
- Motivated
- Problem Solving
- Adaptability
- Converse and Write in English and Mandarin Simplified Chinese
- Accountability
- Microsoft Office, Adobe
- Shopify , WordPress
- Digital Marketing ( SEO, SEM, Social Media Management)
Certification
- Data Science BootcampData Science Bootcamp, Vertical Institute
- ICAGILE – Certified Agile Professional, NTUC LearningHub 2022
- Certificate in Digital Workplace - E-Commerce Training, NTUC LearningHub
- Shopify Patch Course
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Merchant Success Specialist
Shopify Commerce Singapore Pte Ltd
11.2021 - Current
Medical Concierge Executive
Fullerton Healthcare Group
05.2021 - 11.2021
Contact Center Executive
DHL Supply Chain Singapore
09.2020 - 05.2021
Customer Service Officer
Singtel Telecommunications Ltd
07.2015 - 08.2019
WSQ Diploma - Human Resources Management
NTUC Learning Hub
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