Le Thi Hanh Nguyen
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
7
7
years of professional experience
Work History
Management Associate
Chye Thiam Maintenance
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Owner
Karla - Macrame & Leather
01.2021 - 09.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Production management, product sales strategy to the market through social networking sites.
Teacher's Assistant
Casa Montessori Preschool
09.2019 - 05.2020
- English translator for foreign teachers. Classroom management. Develop periodic educational programs and creative activities for children.
Assistant Manager
Bittersweet.Co
10.2016 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Manage and operate the restaurant activities and take care of domestic and international tourists. Increase the customer experience at the restaurant, solve problems that arise for customers.
Education
Bachelor of Arts - VIETNAMESE STUDIES/ TOURIST GUIDE
Can Tho UNIVERSITY
Vietnam09.2016
Skills
1 Communication
2 Active listening
3 Empathy
4 Warmth
5 Problem-solving
6 Dedication
7 Time management
8 Stress management
9 Product knowledge
10 Customer relationship management
Languages
Vietnamese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Management Associate
Chye Thiam Maintenance
10.2023 - Current
Owner
Karla - Macrame & Leather
01.2021 - 09.2023
Teacher's Assistant
Casa Montessori Preschool
09.2019 - 05.2020
Assistant Manager
Bittersweet.Co
10.2016 - 05.2019
Bachelor of Arts - VIETNAMESE STUDIES/ TOURIST GUIDE
Can Tho UNIVERSITY
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