Lester Tay
Summary
Dynamic and results-driven professional with extensive experience in customer service and logistics, notably at DelSec PTE LTD. Proven ability in safe driving and efficient delivery, complemented by strong punctuality and problem-solving skills. Recognized for enhancing customer satisfaction and maintaining high service standards in fast-paced environments.
Food service professional bringing wealth of experience in overseeing day-to-day operations and ensuring high standards of food quality and safety. Known for fostering team collaboration and delivering consistent results in dynamic environments. Proficient in staff training, inventory control, and regulatory compliance.
Overview
13
13
years of professional experience
Work History
Parcel Delivery Driver
DelSec PTE LTD
04.2021 - 01.2025
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
Administrative Assistant
MDR PTE LTD
08.2020 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
National Service Force Singapore Army
Singapore Armed Forces
05.2018 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
Bar Manager
D’Underground Bar And Lounge
01.2018 - 02.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Bar Supervisor
Shanghai Dolly
06.2017 - 12.2017
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
Bartender / Waiter
Kanpai 789
11.2016 - 06.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Hotel Banqeut Server
TCC Group
06.2013 - 10.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
F&B Service Crew
Mcdonalds
01.2012 - 05.2013
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
No Degree -
Chestnut Drive Secondary School
Upper Bukit Timah RoadSkills
- Ordering and purchasing
- Sanitation standards
- Staff leadership
- Team development
- Employee scheduling
- Safe driving
- Punctuality
- Loading and unloading
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Parcel Delivery Driver
DelSec PTE LTD
04.2021 - 01.2025
Administrative Assistant
MDR PTE LTD
08.2020 - 02.2021
National Service Force Singapore Army
Singapore Armed Forces
05.2018 - 05.2020
Bar Manager
D’Underground Bar And Lounge
01.2018 - 02.2019
Bar Supervisor
Shanghai Dolly
06.2017 - 12.2017
Bartender / Waiter
Kanpai 789
11.2016 - 06.2017
Hotel Banqeut Server
TCC Group
06.2013 - 10.2014
F&B Service Crew
Mcdonalds
01.2012 - 05.2013
No Degree -
Chestnut Drive Secondary School
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