Lester Neo
Summary
Inventive Operations Engineer ready to augment ongoing business processes and design more productive operating procedures. Clever creator of novel approaches to stale technical and manual tasks. Eager to bring industry-wide positive disruptions to legacy operations.
Overview
17
17
years of professional experience
Work History
Senior IT Operation Engineer
Chopard (Asia) Pte Ltd
05.2018 - Current
- Assist Project Manager to oversee IT, office and boutiques relocation and office move for Singapore, Malaysia and Australia.
- Oversee office and boutiques security alarm system implementation for Singapore.
- Maintain of IT renovation and relocation budget
- Implementation of Microsoft Office 365 for Singapore, Malaysia, Australia office user and boutique user
- Implementation CCTV system in Singapore boutique and Malaysia
- IT budget report for Singapore, Malaysia, and Australia
- Maintain of standard of its asset management
IT Executive/Project Manager (Microsoft Dynamics Navision Function Consultant)
Trendz 360 Pte Ltd
03.2015 - 04.2018
- Involved in office relocation and boutiques renovation.
- Migration of Microsoft Dynamics NAV 2009 R2 to Microsoft Azure Cloud
- Oversee 25 Outlet POS in Singapore
- Implementation of Microsoft Dynamics Navision 2009 R2 Project to Thailand and Philippine Country as Project Manager role with HQ Standard
MIS Executive (System Administrator)
BONIA Corporation: Active World Pte Ltd
01.2012 - 03.2015
- Involved in office renovation and boutiques renovation.
- Project manager to Implementation of Microsoft Dynamics Navision 2009 R2 and LS retail for Singapore
- provide onsite and offsite remote support for all user.
Technical Support Specialist
Frontwave Consulting
01.2009 - 01.2012
- Networking - Basic Wan/Land, Wireless
- Troubleshooting software/hardware - To provide troubleshooting on computer hardware/software and networking problem
- Answering Technical Support Phone Call - To support end user enquiries over hardware/software issues over phone, by giving step-by-step instruction to resolve issues
- Assist country manager to set up fair, in other country
- To prove product training when setting up new user
- Troubleshooting on printer
Technical Support Executive /Customer Service
Alliance NGN, Inc. Managed by: Amkey (Singapore) Pte Ltd
01.2007 - 01.2009
- Networking - Basic Wan/Land, Wireless
- Troubleshooting - To provide troubleshooting on computer hardware/software and networking problem
- Serve, walk in customer - To serve walk-in user, on mainly fault reporting, providing first level support to user on IT - problem
- Answering Phone Call - To support user enquiries over IT issues over phone, by giving step-by-step instruction to resolve issues
- Other - setup Malaysia Branch Internet system
- Assist Exactly Customer on plan, and Product Knowledge
- Assist Business Operation Support on Event/ Seminar
- Basic Design of Catalogs/ Promotions Flyer
Education
Computer Networking
Singapore Polytechnic WSQ Course
SingaporeKaplan Higher Education Institute
SingaporeSkills
- Planning and Coordination
- Multitasking Abilities
- Verbal Communication
- Problem-Solving
- Critical Thinking
- Organizational Skills
- Project Planning
- Microsoft Office
- Friendly, Positive Attitude
- Decision-Making
- Remote Office Availability
- Computer Skills
- Calm Under Pressure
Timeline
Senior IT Operation Engineer
Chopard (Asia) Pte Ltd
05.2018 - Current
IT Executive/Project Manager (Microsoft Dynamics Navision Function Consultant)
Trendz 360 Pte Ltd
03.2015 - 04.2018
MIS Executive (System Administrator)
BONIA Corporation: Active World Pte Ltd
01.2012 - 03.2015
Technical Support Specialist
Frontwave Consulting
01.2009 - 01.2012
Technical Support Executive /Customer Service
Alliance NGN, Inc. Managed by: Amkey (Singapore) Pte Ltd
01.2007 - 01.2009
Computer Networking
Singapore Polytechnic WSQ Course
Kaplan Higher Education Institute
Capabilities
15-year experience in customer service & administration environments., Strong willingness on learning & accepting new challenges., Initiative and aggressive character., Positive attitude., Able to perform independently., Bilingual in both English & Mandarin., Adapt to new environment & peoples easily. Able to work individually or co-operate with team. Microsoft Dynamics Navision 2009, Microsoft Dynamics Navision 2013 R2, Microsoft Dynamics Navision Business Intelligence Tools - Jet Report and QlikView, Microsoft Windows 98, Windows XP, Windows Vista, and windows 7, Microsoft Office 2003, office 2007, office 2011 and office 2013, Microsoft Windows Server 2000, Windows Server 2003, Windows Server 2008 R2, Windows Server 2012 R2 Standard, Hyper-V, Microsoft Exchange server 2012, Adobe Reader, Networking, Troubleshooting of hardware, Upgrade of hardware, Troubleshooting on printer, Upgrade of windows operating system, Troubleshooting of software, Install software/uninstall software, Basic install switch and supporting peripherals in a single-segment LAN, Basic Test and troubleshoot switch and network in a single-segment LAN, Basic Identify required switch specifications for a multi-switched LAN, Basic Install and configure switched and routers for a multi-switched LAN, Project management and coordination skills
Capabilities
15-year experience in customer service & administration environments., Strong willingness on learning & accepting new challenges., Initiative and aggressive character., Positive attitude., Able to perform independently., Bilingual in both English & Mandarin., Adapt to new environment & peoples easily. Able to work individually or co-operate with team. Microsoft Dynamics Navision 2009, Microsoft Dynamics Navision 2013 R2, Microsoft Dynamics Navision Business Intelligence Tools - Jet Report and QlikView, Microsoft Windows 98, Windows XP, Windows Vista, and windows 7, Microsoft Office 2003, office 2007, office 2011 and office 2013, Microsoft Windows Server 2000, Windows Server 2003, Windows Server 2008 R2, Windows Server 2012 R2 Standard, Hyper-V, Microsoft Exchange server 2012, Adobe Reader, Networking, Troubleshooting of hardware, Upgrade of hardware, Troubleshooting on printer, Upgrade of windows operating system, Troubleshooting of software, Install software/uninstall software, Basic install switch and supporting peripherals in a single-segment LAN, Basic Test and troubleshoot switch and network in a single-segment LAN, Basic Identify required switch specifications for a multi-switched LAN, Basic Install and configure switched and routers for a multi-switched LAN, Project management and coordination skills
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