Leslie Teng Chin Heng
Summary
Skilled customer account manager with robust background in client relationship management and strategic account growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Customer Account Manager
NTS Component Singapore Pte Ltd
07.2017 - Current
- Manage customers account and lead for customer support team
- Manage customers orders fulfillment
- Conduct weekly meeting with customer support team to align on revenue and on time delivery
- Monitor customers orders on regular basis with production through regular meetings
- Monitor weekly and monthly revenue hit rates and misses
- One of the stakeholders responsible for revenue of company
- Occasionally assist sales team on minor quotations
- Manage customers NC with QA and production
- Assist sales team on budget forecast
- Manage escalations from customer support team
- Lead for outbound team, assist outbound admins on daily issues encounter
- Manage manpower rotation for customer support and outbound team
- Assist company on aging inventory management
Sales Executive
Lingjack Engineering Works Pte Ltd
04.2016 - 06.2017
- Drive business to achieve sales target
- Maintain and establish business accounts
- Look for new and potential accounts
- Prepare sales quotation and sales proposals for projects and tenders
- Manage sales forecast and follow-up on new sales leads
- Build and maintain relationship with existing customers
- Manage price negotiation with customers and suppliers
- Attend to customer's site with engineers
- Arrange company training to clients, to boost company's profile
- Attend events to build more network connections
Sales Engineer
FMB Trading & Engineering Pte Ltd
06.2014 - 04.2016
- Handle existing customers and walk in customers
- Connect with customers through phone calls, emails, whatsapp
- Prepare quotations for existing customers and new customers
- Close follow up with work orders in production to ensure jobs completion and delivery
- Assist Sales manager in handling adhoc customers
- Discuss and provide solution to customer's technical queries
- Price negotiation with suppliers and customers
- Occasionally assist to monitor goods quality before shipments
Associate engineer
Kimman engineering Pte Ltd
09.2012 - 06.2014
- Assist project manager in managing projects
- Provide quotations to customers
- Brief job scopes and safety guidelines to workers, supervised workers on safety and disciplinary issues
- Handle email queries from customers
Education
MBA - Business Administrative
University of Murdoch, Australia
Singapore09-2025
Graduate Certificate - Business Administrative
University of Murdoch, Australia
Singapore08-2024
Manufacturing Engineering
Nanyang Polytechnic
Singapore, Null, Singapore01.2010
GCE O's Level - Cambridge GCE O's Level
Newtown Secondary School
Singapore, Null, Singapore01.2006
Skills
- Microsoft Office / Excel
- Autocad
- Microsoft CRM
- Microsoft ERP
- Navision
- Ariba
- SharePoint
Accomplishments
Customer service award, 2016 ( LingJack Engineering Works Pte Ltd )
Wall of fame, 2024 ( NTS Components Singapore Pte Ltd )
Wall of fame, 2025 ( NTS Components Singapore Pte Ltd )
Languages
English
Chinese (Mandarin)
Bahasa Malaysia
Thai
Personal Information
- Date of Birth: 04/14/1987
- Gender: Male
- Married with 2 kids
National Service
Enlisted on 11/01/2010
ORD on 09/30/2012 - Rank SGT
Reservist current rank SSG
Certification
CERTIFICATE IN CUSTOMER SUPPORT AND PLANNING ( Sept, 2023 )
CERTIFICATE IN CUSTOMER EXPERIENCE MANAGEMENT L2: CONTRIBUTE TO CUSTOMER SERVICE OVER VARIOUS PLATFORMS. ( Dec, 2024 )
Hobbies
As an avid soccer player, I have developed strong teamwork, communication. Playing soccer since young has taught me the importance of collaboration, adaptability and resilience. i also enjoy regular exercising. It has helped me develop a strong work ethic, discipline, and time management skills. My exercise routine is mainly running. I enjoy travel with my family. Traveling has broadened my perspective, fostered cultural awareness, and taught me to be flexible and open-minded.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionTeam Building / Company RetreatsPersonal development programsHealthcare benefitsInterests
Soccer
Jogging
Travel
Timeline
Senior Customer Account Manager
NTS Component Singapore Pte Ltd
07.2017 - Current
Sales Executive
Lingjack Engineering Works Pte Ltd
04.2016 - 06.2017
Sales Engineer
FMB Trading & Engineering Pte Ltd
06.2014 - 04.2016
Associate engineer
Kimman engineering Pte Ltd
09.2012 - 06.2014
MBA - Business Administrative
University of Murdoch, Australia
Graduate Certificate - Business Administrative
University of Murdoch, Australia
Manufacturing Engineering
Nanyang Polytechnic
GCE O's Level - Cambridge GCE O's Level
Newtown Secondary School
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