Music
Leroy Chan Teck Wai
Investment Centre Dealer
Summary
Developed skills in client relationship management within fast-paced environment, capable of understanding and addressing client needs effectively. Excelled in critical thinking, problem solving and relationship management, achieving improvements in customer satisfaction and operational processes. Demonstrates adaptability, effective communication, and a commitment to continuous learning and development. Looking to transition into new field, leveraging these transferrable skills to drive success and growth whilst developing competencies.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Relationship Manger
DBS Bank
01.2023 - Current
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and evaluate current product use and cross-sell tailored financial solutions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- CMFAS qualifications: M5, M8, M8A, M9, M9A, HI, BCP, PGI
Laboratory Technologist
National University of Singapore, NUS
11.2018 - 01.2023
- Command and control of lab research grant spending and finance budgeting with Principal Investigator.
- Enhanced laboratory efficiency by implementing effective inventory management and organization systems.
- Monitored and Investigated issues related to laboratory processes and procedures to verify compliance for audits.
- Prepared and validated buffers and in-house reagents, calibrators, and controls in advance of laboratory testing and analysis research.
- Secure favorable trade and collaboration agreements with external stakeholders and business partners.
Education
Bachelor of Science - Biomedical Sciences
PSB Academy (La Trobe University)
Singapore 04.2001 -
Skills
Adaptability and flexibility
Critical thinking and analytical problem solving
Relationship building and management
Effective written and verbal communication
Teamwork and collaboration
Research and analysis
Data interpretation
Time management
Positive attitude
Active learning
Interests
Fishing
Investments (Equities, Options)
Timeline
Relationship Manger
DBS Bank
01.2023 - Current
Laboratory Technologist
National University of Singapore, NUS
11.2018 - 01.2023
Bachelor of Science - Biomedical Sciences
PSB Academy (La Trobe University)
04.2001 -
Similar Profiles
Kerine Teo Kai LinKerine Teo Kai Lin
Customer Service Officer - Analyst at DBS BankCustomer Service Officer - Analyst at DBS Bank
TAN ZHI QUANTAN ZHI QUAN
Trade Ops Factoring at DBS BankTrade Ops Factoring at DBS Bank
AMIT KUMARAMIT KUMAR
Project Manager /Senior Scrum Master at DBS BankProject Manager /Senior Scrum Master at DBS Bank