LERINE LING
Singapore
Summary
Experienced office manager proficient in efficiently managing office functions and leading administrative personnel to meet the needs of executives. Performance-oriented and driven, with a comprehensive understanding of contract negotiations and budgets. Skillfully coordinates resources and provides administrative support to ensure smooth operations and enhance team productivity. Tech-savvy innovator with hands-on experience in emerging technologies and a strong passion for continuous improvement. Recognizes opportunities for technological enhancements and successfully implements effective solutions. Proficient in leveraging new tools and methods to solve problems and boost productivity. Excels in adapting to fast-paced environments and driving technological advancements for success.
Overview
13
13
years of professional experience
Work History
Center Manager
CityHub Collyer Pte Ltd
01.2022 - Current
- Monitor daily operations of all centres and ensure service standards are met
- Ensure the presentation of all centres, facilities and teams is by the required standards & policies
- Manage and handle client/tenant's complaints independently
- Organize Office operations and procedures
- Take charge of centres' payment collection and debt management
- Coordinate with various vendors on projects, ensuring work is delivered and paid on time
- Manage contract and price negotiations with clients/tenants
- Manage and Coordinate conference facilities.
- Manage relationships with contractors/vendors ensuring work is delivered and paid on time
- Arrange viewing of office space/conference facilities
- Liaise with building management and vendors individually
- Coordinate with broker/agent to work closely for office space and conference facilities
- Managed 70% occupancy and tenants.
Parents Liaison Executives
Middleton International School
01.2020 - 01.2022
- The Main responsibilities as a Parent Liaison Executives is to maintain and build strong links between the school and home and to develop a good parent partnership by supporting activities that encourage parents into the school
- To be able to provide information for admission procedures
- Require to arrange and pick up enquiries on email and phone calls
- Required to update status, schedule school tours and create successful deals on to Hubspot (CRM) system
- Arrange expat and keen parents to come for a School tours, and also liaise with Educational agencies and Students recruitment agencies
- Require to handle/update and liaise with the Bus services company
- Requirement to handle parents complaints
- Requirement to handle/monitor uniform sales and stock, in charge of placing orders for uniforms into our in house Procurement system
- Requirement to do admin duties, e.g: creating of student accounts once enrollment is being processed into our own system(EMS- Education Management System), update relevant departments on new student commencement date, creating students application folder, withdrawals of student enrollment, changes of student details
- Requirement to work and communicate closely with other departments and to maintain good relationships, such as General office, Bus company, Accounts and Teaching staff in order for them to be informed of any changes/updates
- Require to apply student pass on behalf of expats, to submit admission for Singapore citizens to Foreign System Schools
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
Parents Liaison Executives
EtonHouse International Group
01.2012 - 01.2015
- The Main responsibilities as a Parent Liaison Executives is to maintain and build strong links between the school and home and to develop a good parent partnership by supporting activities that encourage parents into the school
- To be able to provide information for admission procedures
- Require to arrange and pick up enquiries on email and phone calls
- Required to update status, schedule school tours and create successful deals on to Hubspot (CRM) system
- Arrange expat and keen parents to come for a School tours, and also liaise with Educational agencies and Students recruitment agencies
- Require to handle/update and liaise with the Bus services company
- Requirement to handle parents complaints
- Requirement to handle/monitor uniform sales and stock, in charge of placing orders for uniforms into our in house Procurement system
- Requirement to do admin duties, e.g: creating of student accounts once enrollment is being processed into our own system(EMS- Education Management System), update relevant departments on new student commencement date, creating students application folder, withdrawals of student enrollment, changes of student details
- Requirement to work and communicate closely with other departments and to maintain good relationships, such as General office, Bus company, Accounts and Teaching staff in order for them to be informed of any changes/updates
- Require to apply student pass on behalf of expats, to submit admission for Singapore citizens to Foreign System Schools
Sales Account Manager
Rah Tech Pte Ltd
01.2013 - 01.2015
- Establishes sales objectives by forecasting and to meet annual sales quotas
- Projecting expected sales volume and profit for existing and new customers
- To maintain existing key accounts and to source for new key accounts
- Require doing Cold Calling, and to maintain good relationship with Customer and Vendor, preparing of quotations, follow up on quote
- Ad hoc Admiratives work
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Built client relationships by acting as liaison between customer service and sales teams.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Organized joint sales calls with current customers and outside vendors.
Education
Certificate - Human Resource Management (CHRM)
SHRI Academy
Singapore01.2012
Basic Certificate - Human Resource Management (CHRM)
SHRI Academy
Singapore01.2011
Nitec - Office administration Studies (Administration)
ITE College West
Singapore01.2007
General Certificate - Education 'N' Level
North Vista Secondary School
Singapore12.2005
Skills
- Effective Negotiation
- Interpersonal Communication Skills
- Experienced with Software Applications
- Office Management Expertise
- Team Leadership
- Client Support
- Database Administration
- Critical Thinking
- Maintenance Management
- Customer Engagement
- Effective Schedule Coordination
About me
Married with two sons, ages 10 and 4, who are cared for by our helper. I'm a hands-on person, eager to learn new skills and share my experiences.
Timeline
Center Manager
CityHub Collyer Pte Ltd
01.2022 - Current
Parents Liaison Executives
Middleton International School
01.2020 - 01.2022
Sales Account Manager
Rah Tech Pte Ltd
01.2013 - 01.2015
Parents Liaison Executives
EtonHouse International Group
01.2012 - 01.2015
Certificate - Human Resource Management (CHRM)
SHRI Academy
Basic Certificate - Human Resource Management (CHRM)
SHRI Academy
Nitec - Office administration Studies (Administration)
ITE College West
General Certificate - Education 'N' Level
North Vista Secondary School
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