LEOVI MAY CABANG

Operations Executive:

• Supervised store's daily operations activities, ensuring smooth functioning across all stores while maintaining high-quality standards.
• Manage the staffing process, including recruiting, interviewing, hiring and onboarding.
• Inspiring and motivating employees through positive encouragement and incentive initiatives
• Manage retail staff schedule, monthly sales and commission.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across all business partners.
• Applied excellent problem-solving, process development, and strategic implementation skills to staff and support all areas of operations.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.

Admin and HR:

• Assist employer for HR related matter, monthly payroll, accounts, and liaise with business partners.
• Acting as a point of contact for employees, business partners, and other external parties to maintain positive relationships.
• Answering phone calls and responding to emails.
• Maintaining office supply inventory and ordering.

Logistics:

• Create and print SKU’s for newly arrival jewelleries.
• Manage and maintain product catalogue.
• Coordinate and track movement of goods through logistic partners.
• Handling incoming shipment, count and check newly delivered stocks from supplier.
• Manage and fulfill online orders.
• Respond to online customer concerns.

• Developed successful online sales operations from scratch and executed online strategies, sales, and pricing to generate revenue
• Managed financial tracking, inventory management, and social media marketing
• Responded to online customer issues, refund, exchanges, and resolved complaints via chat or email
• Uploaded digital media to online storefront, updated promos, decoration of homepage (Shopee, Lazada)
• Created clear, precise, and properly detailed product and service information on e-commerce platforms
• Responsible for daily operations including processing and fulfillment of online sales orders (printing, packing, shipping, quality check) and logistics-related matters.

• Managed day-to-day operation of Fashion Retail Store
• Organized store merchandise racks, mannequins, TV and poster displays to promote and maintain visually appealing environments
• Greeted customers and helped with product questions, selections, and purchases
• Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
• Used POS system / cash register machine to process sales, returns, online orders, and gift card activations
• Managed inventory control, cash control, stock take, and store opening and closing procedures
• Assisted Store manager by rotating stores, checking on visual display, staff scheduling, and customer concerns.