Hi, I’m
Leonie Setiawati
Summary
Driven Area Sales Manager with 7+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement. Results-oriented combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
years of professional experience
12
years of post-secondary education
1
Certification
Work History
DHL Express
Area Sales Manager
12.2020 - Current
Job overview
- Lead a team to achieve monthly sales target and revenue budgeted including incorporating major targets set, monitoring the team to execute all sales pipelines are well executed and done in a timely manner.
- Assist Relationship Sales Channel Managers in the development of customer strategies to secure competitor business in major and key account portfolios
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Actively supporting different functions such as marketing team to implement global, regional and country marketing campaigns and initiatives, finance team to reduce days outstanding to improve corporate cash flow and bad debt, sales support team for any troubleshooting and sales support.
- Conduct performance appraisal: define training & development plans for all members of the sales team and ensure targets are achieved through regular assessment of their skills.
- Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
- Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve DHL's capability to achieve the strategic vision.
DHL Express
Global Account Manager
11.2015 - 12.2020
Job overview
- Consistently exceeded revenue targets by maintaining a robust pipeline of opportunities and effectively closing deals.
- Identify, establish and manage multi-tier relationships across customer and DHL organizations' to ensure a long-term business partnership and achievement of corporate goals.
- Build and maintain executive relationships within the designated GMNC Customers’ accounts.
- Plan & co-ordinate activities and programs to retain and develop sustaining sales revenue.
- Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio.
- Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans.
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Managed complex projects across multiple regions, ensuring timely delivery and exceeding client expectations.
DHL Express
Field Sales Executive
09.2013 - 11.2015
Job overview
- Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide the best service to our customers.
- Produce information for management necessary to evaluate performance vs. key performance indicators.
- Increased upselling opportunities by actively listening to clients'' concerns and presenting alternative products or services as viable solutions.
- Maintained accurate records of all sales activities using CRM software, allowing for efficient reporting to management on progress towards goals.
- Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizing growth within the existing customer base.
- Continuously sought out professional development opportunities, attending workshops and webinars to stay current on industry trends and enhance sales expertise.
Shangri-La Hotel Surabaya
Sales Manager
05.2010 - 09.2013
Job overview
- Develop, build and maintain relationship accounts ( new and existing ), within the following market segment : trading, furniture companies, offline travel agents, banking & finance companies, insurance, education and universities, consulate of China, electronic companies, automotive companies, and Japanese companies
- Maintain communication and relationship with Regional Sales Office network for specific accounts (RFP Account).
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Targeting more potential business from accounts ( new and existing ), especially for FIT and Group Meetings.
- Conduct to meeting planners and other potential customers while informing of all hotel services available, entertain customers on property and site inspections.
- Develop and promote product image and awareness, including Incentive Corporate by sales blitz and telephone blitz activities
Yogyakarta Plaza Hotel
Sales Executive
10.2009 - 05.2010
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Maintaining existing accounts define within the following market segment ( pharmaceuticals and hospitals, tobacco, banking and finances, consumer products).
- Creating and distributing sales agreements, event request forms, production of monthly and quarterly sales reports and conduct sales assessment of sales performances.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
SD Pangudi Luhur Surakarta
07.1993 - 05.1999
SMP Regina Pacis Surakarta
07.1999 - 05.2002
SMAN 3 Surakarta
07.2002 - 05.2005
Atma Jaya UniversityYogyakarta
Bachelor of Accountancy from Accounting And Business Management
05.2009
Skills
Relationship Building
Sales Presentations
Sales team supervision
Territory Management
Managerial Skill
Leadership
Coaching Skill
Communication Skills
Organizational Skills
Pipeline Management
Business development and planning
Contract Negotiations
Time Management
Account Management
Strategic Planning
Certification
Certified International Manager
Certified Coaching Management
DG Certification
RCA Certification
Languages
English
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)
Hobbies
Playing Golf, Badminton, Travelling, Dancing
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Healthcare benefitsCompany CultureWork-life balanceCareer advancementTimeline
Area Sales Manager
DHL Express
12.2020 - Current
Global Account Manager
DHL Express
11.2015 - 12.2020
Field Sales Executive
DHL Express
09.2013 - 11.2015
Sales Manager
Shangri-La Hotel Surabaya
05.2010 - 09.2013
Sales Executive
Yogyakarta Plaza Hotel
10.2009 - 05.2010
SMAN 3
07.2002 - 05.2005
SMP Regina Pacis
07.1999 - 05.2002
SD Pangudi Luhur
07.1993 - 05.1999
Atma Jaya University
Bachelor of Accountancy from Accounting And Business Management
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