Leong San Png
Senior Flight Attendant
Summary
Dynamic and accomplished Flight Attendant with Singapore Airlines, recognized for exceptional guest services and leadership in crew performance. Proven ability to enhance customer loyalty through personalized interactions and effective conflict resolution. Skilled in aviation regulations and crew coordination, awarded the Cabin Crew Top Service Soar Award for outstanding service excellence.
Overview
25
25
years of professional experience
Work History
Flight Attendant
Singapore Airlines Private Limited
01.2000 - Current
- Joined Singapore Airlines in 2000 and progressed through various roles, achieving promotions to Leading Cabin Crew in 2012 and Chief Cabin Crew in 2018.
- Responsible for setting service objectives for flights, assigning work areas and tasks, and guiding a team of cabin crew to meet high service standards and expectations.
- Ensured smooth and safe operations by effectively managing passenger concerns, coordinating with the captain and ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations, and mentoring crew members.
- Supported team morale and efficiency through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Increased customer loyalty through personalised interactions, promptly attending to concerns, and resolving issues professionally.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies calmly and effectively during flights, minimizing passenger distress and ensuring safety.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Responded to passenger emergencies to provide first aid.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Elected as Union Delegate in 2019, advocating for the rights and interests of fellow cabin crew members, while striving to enhance working conditions and benefits.
- Appointed as Vice-Head of Crew Performance in 2022, showcasing leadership and dedication to improving crew standards.
- Promoted to Head of Crew Performance Union in 2024, responsible for leading initiatives to enhance crew performance and service quality. Focused on mentoring and developing a high-performing team, ensuring safety, accountability, and continuous improvement, while managing crew discipline and conflict resolution.
- Honoured with multiple service accolades, including the esteemed Cabin Crew Top Service Soar Award in 2023 for outstanding service excellence.
Education
No Degree - Business Management
Thames School of Commerce
Singapore 04.2001 -
Skills
Customer service
Interpersonal communications
Adaptability and flexibility
Relationship management
Problem-solving
Crew coordination
Team collaboration
Emergency situations management
Conflict mediation
Teamwork and collaboration
Excellent communication
Leadership qualities
Timeline
No Degree - Business Management
Thames School of Commerce
04.2001 -
Flight Attendant
Singapore Airlines Private Limited
01.2000 - Current
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