Leong Siow Zeong
Summary
Dynamic Branch Manager at BESLIM with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team supervision and customer relationship management, I consistently exceeded sales targets through strategic marketing and effective training. My strong time management and problem-solving abilities fostered a productive work environment, driving significant improvements in service delivery.
Overview
9
9
years of professional experience
Work History
Branch Manager
BESLIM
12.2024 - Current
- Managed daily branch operations to ensure efficient service delivery and customer satisfaction.
- Trained and developed staff on operational procedures and customer engagement techniques.
- Oversaw inventory management, ensuring stock levels met customer demands without overstocking.
- Implemented effective scheduling practices to optimize staffing levels during peak hours.
- Maintained compliance with company policies and regulatory requirements in all branch activities.
- Assisted in developing marketing strategies to increase branch visibility and attract new customers.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
Supervisor
Slim Doc
07.2023 - 07.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained team members on operational procedures and best practices.
- Coordinated scheduling to optimize workforce efficiency and productivity.
- Monitored workflow processes, identifying areas for improvement and implementing solutions.
- Resolved operational issues promptly to minimize disruptions in service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Consultant
Slim Doc
05.2022 - 06.2023
- Developed strategic recommendations to enhance operational efficiency and client satisfaction.
- Analyzed client feedback to identify process improvement opportunities, driving service quality enhancements.
- Facilitated workshops with stakeholders to align project goals and expectations, ensuring clear communication.
- Created comprehensive reports summarizing project outcomes and performance metrics for client presentations.
- Trained junior consultants on industry standards and effective consulting techniques, fostering team development.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
Supervisor
London Weight Management
03.2016 - 05.2022
- Provided personalized slimming and weight loss consultations to clients based on body composition analysis, lifestyle, and goals.
- Recommended appropriate treatment plans, products, and services tailored to individual customer needs.
- Built rapport and trust with clients to ensure customer satisfaction, loyalty, and continued engagement.
- Maintained accurate client records, including progress tracking and follow-ups.
- Collaborated with internal therapists and specialists to deliver effective, results-driven slimming programs.
- Achieved monthly sales targets through effective consultations and service recommendations.
- Educated clients on healthy lifestyle habits, nutrition, and wellness support to sustain long-term weight management success.
Education
No Degree -
SMK Taman Selayang
Malaysia 11-2007
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team supervision
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
Branch Manager
BESLIM
12.2024 - Current
Supervisor
Slim Doc
07.2023 - 07.2024
Consultant
Slim Doc
05.2022 - 06.2023
Supervisor
London Weight Management
03.2016 - 05.2022
No Degree -
SMK Taman Selayang
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