Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
LANGUAGES
References
Timeline
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Leong Jin Hao

Leong Jin Hao

Singapore

Summary

Results-driven HR professional with over 6 years of experience spanning Human Resource Shared Services and Corporate HR, with proven success in both a prestigious government-shared services agency and a Big Four firm. Demonstrated expertise in enhancing operational efficiency through process improvements and leading Robotic Process Automation (RPA) initiatives within the public sector. Key achievements include the successful launch of KPMG Singapore’s HR chatbot and the optimisation of offboarding and contract renewal processes—saving over 120 man-hours annually. Possesses strong knowledge of HR systems, stakeholder engagement, and inter-agency collaboration, backed by a 6-month Data Analytics certification. Eager to take on diverse challenges and contribute meaningfully across the HR landscape.

Overview

9
9
years of professional experience

Work History

Senior Executive

KPMG Services Pte Ltd
01.2024 - Current
  • Managed end-to-end employee offboarding processes using SAP SuccessFactors, ensuring accuracy, compliance, and timely execution.
  • Collaborated with cross-functional internal stakeholders including Human Resource Business Partners, Business Units, Partners, and IT to support seamless HR operations.
  • Conducted precise calculations of leave balances and time-off entitlements, ensuring alignment with company policies and statutory requirements.
  • Contributed to process improvement initiatives for offboarding and contract renewal workflows, leading to productivity gains and saving over 120 man-hours annually.
  • Participated in the development and launch of the firm’s HR chatbot, enhancing employee experience by providing instant and consistent responses to HR-related queries.
  • Supported the HR team with ad hoc tasks and operational requirements, demonstrating adaptability and a proactive work ethic.

Section Manager

Human Resource Services Agencies at VITAL (MOF)
07.2023 - 12.2023
  • Led the integration of new policies and system enhancements into existing pre-service and deployment processes as Deskhead, including the revision of officer training materials and standard operating procedures to ensure alignment with evolving requirements.
  • Partnered with internal stakeholders and Service Partners to assess business needs, and successfully planned and executed service transitions and new service start-ups, ensuring minimal disruption and operational readiness.
  • Collaborated with government agencies such as the Public Service Division (PSD) and NCS to review and streamline inter-agency work processes, and managed system-related escalations and incident resolutions through structured weekly and monthly triage meetings.
  • Led cross-functional project teams to implement Robotic Process Automation (RPA) solutions for deployment operations, improving process efficiency and reducing manual workloads.
  • Managed and coached a team of 5 executives, overseeing daily operations, performance management, and professional development to drive team effectiveness and service delivery excellence.

Senior Executive (Lead)

Human Resource Services Agencies at VITAL (MOF)
04.2022 - 06.2023
  • Reviewed and verified HRP transactions completed by team members to ensure accuracy, compliance, and alignment with internal controls.
  • Monitored team performance against KPIs, providing guidance and support to maintain high standards of service delivery and operational efficiency.
  • Contributed to key project teams focused on Robotic Process Automation (RPA) and CRM system enhancements, supporting digital transformation and process improvement initiatives.
  • Collected and consolidated feedback from team members on work processes and welfare matters, facilitating continuous improvement and promoting a supportive work environment.
  • Participated in User Acceptance Testing (UAT) for new and updated workflows in the HRP system, ensuring functionality met operational requirements before implementation.

Executive

Human Resource Services Agencies at VITAL (MOF)
11.2018 - 03.2022
  • Delivered accurate and timely HR administrative services for multiple government agencies, ensuring full compliance with SOPs, policies, and regulatory standards.
  • Administered HR processes across the employee lifecycle—including recruitment, pre-service appointments, in-service movements, re-employment, and deployment—by managing and updating personnel records in line with agency guidelines.
  • Prepared official correspondences and documentation such as appointment letters and emails, and conducted onboarding formalities to ensure smooth integration of new officers.
  • Managed essential administrative duties, including filing, document retrieval, and record archiving, while ensuring confidentiality and data integrity.
  • Ensured all HR transactions were accurately verified and approved within the HR system (HRP) prior to payment processing.
  • Compiled HR reports and submissions in accordance with established procedures and participated in periodic reviews and file management for data consistency.
  • Exercised independent judgment in line with SOPs to resolve client and employee queries, and recommended suitable courses of action to internal stakeholders.
  • Provided professional customer service to agency partners, addressing inquiries and concerns promptly and effectively.
  • Conducted process reviews to identify and propose workflow and system improvements, enhancing overall HR service delivery efficiency.
  • Participated in ad hoc projects and tasks, demonstrating adaptability and a proactive approach to team needs.
  • Appointed Welfare Head in 2020, organizing initiatives to support employee engagement and well-being.
  • Served as part of the pioneer onboarding team for the HRP system, contributing to the training of new and existing staff and supporting system transition and adoption.

Financial Consultant

Prudential Assurance Company Singapore
07.2018 - 10.2018

Full Time National Service

MINDEF
07.2016 - 05.2018

Education

Bachelor Degree - Human Resource

Murdoch University
Singapore
05.2025

Diploma - Hospitality and Tourism Management

Nanyang Polytechnic
Singapore
03.2016

Secondary School -

Sembawang Secondary School
Singapore
01.2012

Skills

  • Ability to Multitask
  • Project Management
  • Communication
  • Teamwork
  • Data Analytics
  • Microsoft Office
  • Self management
  • Problem Solving
  • Planning and Organisation
  • SAP- HRMS
  • SAP - Successfactors
  • HRP System
  • Presentation

Accomplishments

  • Spearheaded improvements in offboarding and contract renewal processes, resulting in a reduction of over 120 man-hours annually through enhanced efficiency and automation.
  • Played a key role in the development and successful launch of KPMG Singapore’s HR chatbot, enhancing employee support and response time for HR queries.
  • Completed multiple workshops and certifications in Data Analytics, including a 6-month Certificate in Data Analytics from Ngee Ann CET Academy, gaining proficiency in tools such as Python, Tableau, and KNIME.
  • Attended the RPA Citizen Developer workshop focused on StudioX, enhancing skills in low-code automation for HR processes.
  • Co-led cross-functional project teams in the design and implementation of RPA initiatives, automating various deployment and HR operational workflows to drive productivity and service quality.

LANGUAGES

English
Chinese

References

  • Tony, Lum, Senior Executive Lead, Tony_LUM@vital.gov.sg, VITAL
  • Nur, Afidah, Section Manager, Nur_Afidah_AFANDI@vital.gov.sg, VITAL

Timeline

Senior Executive

KPMG Services Pte Ltd
01.2024 - Current

Section Manager

Human Resource Services Agencies at VITAL (MOF)
07.2023 - 12.2023

Senior Executive (Lead)

Human Resource Services Agencies at VITAL (MOF)
04.2022 - 06.2023

Executive

Human Resource Services Agencies at VITAL (MOF)
11.2018 - 03.2022

Financial Consultant

Prudential Assurance Company Singapore
07.2018 - 10.2018

Full Time National Service

MINDEF
07.2016 - 05.2018

Bachelor Degree - Human Resource

Murdoch University

Diploma - Hospitality and Tourism Management

Nanyang Polytechnic

Secondary School -

Sembawang Secondary School

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