Leonard Wong
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position or an internship related to business management. I have lots of experience in the service industry and could say that I am a people's person. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. I will always try get out of my comfort zone to experience and learn new things and concepts that would improve my skillset later in life. I aspire to open up my own business but for now I am more keen to learning new skills and experiences.
Overview
5
5
years of professional experience
Work History
Waitering
Praelum
06.2022 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Experience and learned bartending
- Learned a lot more about wines and alcoholic beverages
Restaurant Waiter
Gary's Restaurant
05.2020 - 03.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Learned about wines
- Helped to plan an event and help oversee the event on site
Restaurant Waiter
Wine Connection Tapas Bar & Bistro
01.2020 - 01.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Have basic knowledge about table wines and operations of the restaurant.
Customer Service Representative
Otterswim Aquatics
06.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handles sales and the promotion of packages to customers.
- Handles customer relationships and brand loyalty.
Education
BBA - Business Management
SIM Royal Melbourne Institute of Technology
Singapore 06.2025
Bachelor of Arts - Psychology
SIM University of Buffalo
Singapore 01.2023
Diploma - Business Management
SIM
Singapore 01.2022
Skills
- Strong multitasking, Decision-making, Communication, Team-work, Complex Problem-Solving
- Active Listening, Critical Thinking, Conflict Resolution, Empathetic, Leadership, Attention to detail
- Customer Service, Relationship Management, Customer engagement, Hospitality
- Cleanliness, Food and beverage pairings, Wine Knowledge, Wine pairing, Wine service, Wine etiquette, Alcoholic beverages
- Direct sales, Retail sales, Sales management, Sales technique, Upselling techniques,
- Event planning, Financial planning, Project planning, Event management, Cost management, Food service operations
- Microsoft Office, Word, Excel, Powerpoint
- Analysis, Writing and editing, Budgeting and budget analysis, Social media platforms such as TikTok, Instagram
- User experience design, Website design, Information systems
Hobbies
I started playing golf at a very young age and became instantly addicted to it. I have gone to charity matches and competitions last time and would love to go again if I have the chance too. Golfing helps me to think and meet new and interesting people along the way as it is a very niche sport.
I also like to gym, as working out keeps me at peace and clears my mind.
Timeline
Waitering
Praelum
06.2022 - Current
Restaurant Waiter
Gary's Restaurant
05.2020 - 03.2021
Restaurant Waiter
Wine Connection Tapas Bar & Bistro
01.2020 - 01.2021
Customer Service Representative
Otterswim Aquatics
06.2019 - 12.2019
BBA - Business Management
SIM Royal Melbourne Institute of Technology
Bachelor of Arts - Psychology
SIM University of Buffalo
Diploma - Business Management
SIM
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