Leona Wu
Summary
Versatile and Diligent Technology Consultant adept in SAP HCM Payroll and stakeholder management, significantly reduced bugs by 90%. Excelled in enhancing applications for over 100,000 users, demonstrating exceptional analytical and project leadership skills. Proven track record in improving processes and systems, ensuring operational excellence and client satisfaction. Skilled in forming collaborative relationships with departmental representatives to deliver superior technical support. Strong problem-solving skills with 2 years of Technology experience.
Overview
4
4
years of professional experience
Work History
Technology Consultant
NCS Group (Singtel Group)
06.2022 - Current
- Business Analyst/Enterprise Technology Consultant, SAP/GOV+/Project Leadership and Consulting
- Technology Consultant for a Country Wide Enterprise Application: HRP (Human Resource Planning) for HR & Payroll
- Application Management: Main Stakeholder for Claims and Pensions Track for the entire Singapore Government. Establishing new processes and ensuring timely and accurate payments. Reduction of Number of Bugs by almost 90% since project go live date of October 2021.
- Defect and Project Management: Management of Work Streams for both Change Requests and Incidents. Collaboration between varying Business Functions to implement technical solutions and implement new features for business needs
- Application Enhancement: Conducted comprehensive assessments of client's system needs, providing actionable recommendations for improvements and upgrades, impacting more than 100,000 users on a daily basis
- Stakeholder Management: Working across multiple layers both internally and externally (up to director level) for solutioning, bug fixes and to facilitate operational needs such as critical payment runs
- User Requirements Gathering and Documentation: Performing impact analysis as well as simplifying technical solutions for business end users. This is accompanied with step by step guidance for both user and developers for a comprehensive and holistic solution.
- User acceptance and System Integration Testing: Coming up with extensive test plans and cases that spans across the following: Online Portal, Intranet Portal, Mobile Application and Admin User Portals. More than 150 SITs and UATs were performed successfully.
Internal Audit Intern
Fullerton Health Group
05.2021 - 08.2021
- Ensure that organization’s risk management and internal control processes are operating effectively
- Evaluation of company’s internal controls and accounting processes
- Demonstrated strong attention to detail while reviewing working papers, ensuring that all relevant information was accurately documented and supported by appropriate evidence.
- Offered insights to matters concerning adequacy and effectiveness of Group’s risk management and internal controls
External Audit Intern
Ernst & Young
05.2020 - 07.2020
- Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
- Assisted in the preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.
- Maintained open lines of communication with both clients and team members to ensure timely completion of assigned tasks and resolution of any concerns that arose during audits.
- Provided assistance in researching complex accounting issues encountered during audits, applying relevant guidance to arrive at appropriate conclusions.
Education
Bachelor of Accountancy - Accountancy
Nanyang Business School
Singapore08.2022
Skills
Microsoft Excel
SAP HCM Payroll
SQL
Tableau
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Technology Consultant
NCS Group (Singtel Group)
06.2022 - Current
Internal Audit Intern
Fullerton Health Group
05.2021 - 08.2021
External Audit Intern
Ernst & Young
05.2020 - 07.2020
Bachelor of Accountancy - Accountancy
Nanyang Business School
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