Leon Zhong
Inhome Tech Tier 5
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Talented Technical Lead adept at integrating resources into business operations and developing innovative technical solutions to diverse issues. Strong history of managing highly effective teams to execute complex projects within stringent timeframes.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
InHome Tech Tier 5
Noel Leeming / The Warehouse Group
10.2012 - 04.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Educated clients on new products or services to increase customer engagement with brand.
Account Manager
E-ONE Computer Ltd
10.2007 - 10.2012
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with businesses to supply accurate product and service information.
Education
Diploma in Information & Communication Technology - Computer Science, Business Communication, Analysis
06.2002 - 07.2004
Diploma in Business English - Business Communications
09.1999 - 06.2001
Skills
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
Technical applications implementation
In-field technical support
Employee performance evaluations
Recruiting and interviewing
Google Drive
Project Management
Financial Management
Cost Control
Negotiation
Staff Management
Training and mentoring
Business Development
Product development
Relationship building
Supply Chain Management
Certification
Microsoft 365 Certified: Modern Desktop Administrator Associate
Timeline
Microsoft 365 Certified: Modern Desktop Administrator Associate
01-2023
CompTIA Network+
09-2022
CompTIA IT Operations Specialist
09-2022
Private Security License NZ
03-2022
Microsoft 365 Certified: Fundamentals
01-2022
CompTIA A+
12-2021
InHome Tech Tier 5 - Noel Leeming / The Warehouse Group
10.2012 - 04.2023
Account Manager - E-ONE Computer Ltd
10.2007 - 10.2012
Whitireia Community Polytechnic - Diploma in Information & Communication Technology , Computer Science, Business Communication, Analysis
06.2002 - 07.2004
Central Cultural Management Cadre Academy - Diploma in Business English, Business Communications
09.1999 - 06.2001