Lenz Ng
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Part time
Singapore Power
04.2021 - 07.2021
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Supported customer service, providing informational resources to the public.
Intern
Sembcorp Industries
03.2020 - 09.2020
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Assisted in creating compelling proposals, presentations, and marketing materials to attract new clients.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Enhanced social media engagement through regular posting and audience interaction.
- Boosted brand awareness by developing creative marketing strategies and campaigns.
Part time
LiHO
05.2018 - 10.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
Part time
Changi Airport Group
09.2017 - 04.2018
- Managed inventory and resources effectively, preventing shortages during crucial moments in events.
- Handled cash transactions accurately as part of ticket sales or merchandise purchases during events.
- Enhanced event attendee experiences by providing exceptional customer service and addressing inquiries promptly.
Education
Diploma In Clean Energy
Temasek Polytechnic
Singapore10.2021
Changkat Changi Secondary School
Singapore12.2017
Skills
- Proficient in using C as a programming language
- Proficient in Microsoft Office suite ie Excel , word , powerpoint
- Team Leadership
- Teamwork
- Excellent Communication
- Positive Attitude
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Golf ( Hobby )
Member of Youlth Golf Programme
I choose golf as my hobby because whether you're playing with friends, family, or colleagues, occasional rounds of golf provide opportunities for socializing and bonding. Golf also provides highly enjoyable and rewarding experience. Whether you're looking for a social activity, a way to stay active, or simply a break from routine.
Timeline
Part time
Singapore Power
04.2021 - 07.2021
Intern
Sembcorp Industries
03.2020 - 09.2020
Part time
LiHO
05.2018 - 10.2019
Part time
Changi Airport Group
09.2017 - 04.2018
Diploma In Clean Energy
Temasek Polytechnic
Changkat Changi Secondary School
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