LENA WONG
Summary
Seasoned Business Analyst cum IT Project Manager experienced and committed to meeting business needs and delivering solutions to achieve business goals.
A dedicated and diligent worker with 14 years of valuable expertise in IT project management, strong communication and prioritization skills.
Detail oriented and adept at planning, directing, problem-solving and providing solutions.
Proficient in building positive relationships with customers and stakeholders.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Business Analyst
Ministry Of Manpower (MOM)
07.2022 - Current
- Project Management and Collaboration Collaborated with stakeholders and cross-functional teams from project start to finish to ensure adherence to schedule, budget and quality standards with efficient resource allocation, seamless transition and successful completion.
- Managed the procurement activities (tender, RFP and RFQ) for IT systems to ensure timely service delivery.
- Stakeholder Relationship and Business Process Analysis. Built strong relationships with stakeholders.
- Analyzed processes by breaking down, mapping, identifying gaps, redundancies and opportunities for improvement and continuous innovation for a payment-related core function of 1 business unit.
- Worked with internal customers to understand business needs and translating these to requirements and project scope.
- Effective System Solutions / Compliance to Singapore Government Tech Stack. Proposed and delivered effective and reliable solutions while communicating the impact towards achieving business needs.
- Optimized workflow processes to enhance productivity.
- Familiar with DevOps tools like SHIP-HATS, JIRA, Confluence and CI/CD automation pipeline tools.
- Agile Participation Active in Agile ceremonies (daily stand-ups, sprint planning, product backlog grooming, reviews, retrospectives) aligned with business goals.
- Vendor Management. Managed vendor relationships to negotiate contracts, secure favorable pricing, ensuring timely delivery, quality of deliverables and adherence to service leave agreements (SLA).
- User Acceptance Testing UAT. Oversaw UAT to ensure products comply with required standards and fulfill user requirements.
- Evaluation of Technical Solutions. Worked with technical teams and vendor to assess solutions feasibility and compliance to government security standards and best practices.
IT Project Manager
Integrated Health Information Systems (IHiS) (now Synapxe)
11.2006 - 04.2021
- Project Management and Collaboration. Managed the successful implementation of Electronic Medical Records System through the whole SDLC from requirements gathering, business process analysis, solutioning, user testing, training to implementation and maintenance support phases with key stakeholders.
- Technical Solutioning. Led system integration activities working closely with internal technical teams and vendors to ensure seamless transitions.
- Stakeholder Relationship and Customer Satisfaction. Received good commendation from CEO and CIO.
- Received Silver quality award from Singhealth for outstanding services performed.
- Achieved customer satisfaction rates of 90% with timely deliveries, effective communication and high-quality results.
- Organization. Main point for IT queries, requests and IT needs for business units at the Centre. Proficient with SQL for extracting statistics and clinical data for management and Ministry-level reporting.
- Managed IT portfolio management, procurement (RFQ and ITQs), project budget management, business solutions, documentation of business requirements and data flow, testing approach, UAT management, incident management, issues resolution, audit management and application support at the Centre.
Project Lead
Temasek Polytechnic
06.2000 - 10.2006
- Project Lead for the polytechnic's Student Admissions and Enrolment system
- The main duties included system implementation and maintenance support of the systems and working with vendors and users through requirements analysis, development, testing and implementation activities.
Systems Analyst
Overseas-Chinese Banking Corporation Ltd
04.1994 - 06.2000
- Played active key roles in the business process mapping, data modelling and ETL processes of various data warehouses and data marts
- The banking applications supported included Bonds, futures and unit trust trade management system, Profit Insight data mart, loans data extractions for enterprise data warehouse.
Education
Post Graduate Diploma in Systems Analysis -
Institute of Systems Science NUS
Bachelor of Science Degree -
National University of Singapore NUS
Skills
- Business Analysis
- Business Process Management
- Agile Project Management
- Requirements Elicitation
- Functional Requirements
- Stakeholder Management
- Issue Resolution
- Problem Solving
- UAT
- Impact Assessment
- SQL
- Applied Machine Learning
- Data Analysis and Data Visualization
- Power BI, Tableau & Excel for DA
- Active Listening
- Interpersonal Skills
- Analytical Thinking
Accomplishments
o Awarded Silver Singapore Health Quality Service Awards in 2017 for Outstanding Service.
o Received commendation from CIO on successful implementation of project.
o Awarded Certification of Appreciation from Service Transformation Task Force for contributions towards patient service transformation initiatives.
Certification
- Project Management Professional Certification (PMP) - Project Management Institute (PMI)
- Wiley Data Analyst Certification - Gen Infiniti Academy
- Certified ScrumMaster (CSM) - Scrum Alliance
- Applied Machine Learning Heicoders Academy (Professionals)
- Python Programming and Data Visualization Heicoders Academy (Professionals)
- Wiley Data Analyst Certification - Gen Infiniti
- Applied Machine Learning in Python (University of Michigan) Coursera
- Python for Everybody Specialization (University of Michigan) Coursera
- SQL for Data Analysis: Core Data Scientist Udemy
- Excel Power Tools for Data Analysis (Macquarie University) Coursera
- Power BI Essential Training LinkedIn Learning
- Data Visualization and Communication with Tableau (Duke University) Coursera
Availability
2 months' notice
Personal Information
- Title: Business Analyst | IT Project Manager | Certified ScrumMaster (CSM) | PMP | ECBA
- Nationality: Singaporean
Timeline
Business Analyst
Ministry Of Manpower (MOM)
07.2022 - Current
IT Project Manager
Integrated Health Information Systems (IHiS) (now Synapxe)
11.2006 - 04.2021
Project Lead
Temasek Polytechnic
06.2000 - 10.2006
Systems Analyst
Overseas-Chinese Banking Corporation Ltd
04.1994 - 06.2000
Post Graduate Diploma in Systems Analysis -
Institute of Systems Science NUS
Bachelor of Science Degree -
National University of Singapore NUS
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