LE HONG PHUOC HUYNH

I DO HOME BASED BUSINESS BAKING PASTRIES AND CAKES.

• Operated and maintained bakery equipment, including ovens and mixers.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Produced consistently high-quality baked goods for customers.
• Developed creative seasonal recipes, attracting new customers and increasing bakery sales.

• Planned and executed events and marketing programs to increase qualified leads.
• Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
• Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
• Developed and implemented targeted digital strategy to improve business performance.
• Managed workflow between staff, coordinating documents, and creative material distribution.

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.