Lee Teng (Tammy) TAN

• Lead and Manage Overall Nursing Home Clinical Operations

- Provide leadership, mentoring, coaching and guidance to Senior Centre Managers/Centre Managers/Assistant Centre Managers (SCMs/CMs/ACMs).

- Participate in centre management to get a better understanding of centre operations.

- Work closely with the SCMs/CMs/ACMs to ensure the smooth running of the day-to-day clinical nursing operations.

- Provide facilitation in the manpower planning and deployment based on exigencies of services.

- Facilitate and guide SCMs/CMs/ACMs for preparation for MOH Licensing and Inspection in accordance with the ENHS and HCSA requirements.

- Evaluate nursing practices and client care and/or service excellence with reference to structure, process and outcome frameworks.

- Build inter-professional collaboration among nursing, medical, and allied health professionals and participate during the inter-disciplinary team meetings.

- Work collaboratively with the SCMs/CMs/ACMs to promote a culture that focuses on person-directed care.

- Work closely with quality team to develop and implement strategies to improve quality outcomes and evidence-based care.

- Participate in the review of the ENHS SOPs every 2 years or as and when there is any change in some processes or workflows that need the SOPs to be reviewed and aligned.

• Nursing Practice Management and Operational Excellence

- Participate in the development and implementation of a person-centred care (PCC) delivery model.

- Support cultivating organisational culture and aligning strategies, goals and framework to enable the delivery of PCC.

- Support and monitor the delivery of the nursing care model, processes and practices.

• Nursing Quality Assurance

- Oversee the quality assurance committee and provide guidance to the team

- Collaborate with external stakeholders such as Agency for integrated Care (AIC) to leverage on the collaborative quality initiatives and quality improvements projects.

- Participate in the Basic Quality Interest Group with AIC so as to learn from other nursing homes and bench mark those best practices.

• Job redesign

- Work closely with external stakeholders, such as AIC to identify, plan and lead job redesign initiatives for all care staff when being called upon.

- Plan, implement, evaluate and provide feedback on the effectiveness of job redesign initiatives for the different categories of staff.

• Building Staff Competencies and Capabilities

- Cultivate and promote a culture of a competent workforce so as to ensure staff can provide safe and quality care to the residents.

- Participate in training needs analysis to identify competencies gaps.

- Work closely with the senior nurse educator to develop a palatable training plan and roadmap to close those gaps.

- Work with the Learning and Development (L&D) personnel to identity relevant external courses if not available in-house.

- Facilitate the SCMs/CMs/ACMs to strengthen the Mini Training Team and review their respective centres training plan.

• Sponsors Engagement and Feedback

- Encourage SCMs/CMs to engage sponsors and provide them updates of their loved ones.

- Managed all feedback from sponsors in a cordial and professional manner.

- Arrange for family conference as and when the need arise.

• Engagement with External Stakeholders

- Leverage on the outreach programmes from restructured hospitals to strengthen our nurses’ capabilities to manage complex residents, e.g End of Life Care, Palliative Care, ACP/PPC and IDT meetings.

- Promote and leverage on their training programme so as to better equip our nurses with adequate knowledge and skills to manage a diversified group of residents such as those with dementia, end of life, etc.

- Create opportunity to work with volunteers so that they can provide volunteer services and engagement with our residents.

- Promote intergenerational collaboration with childcare centres to enable residents to feel the presence of children wherever possible.

• Drive compliance and regulatory related activities and operations

- Implement systems and processes to ensure compliance with MOH and regulatory standards.

- Responsible for obtaining and successful renewal of licenses for all care services

- Lead, develop and implement infection control policies and practices in collaboration with infection control nurse to ensure fit for purpose and initiate change where appropriate.

- Oversee risk management strategies, including identification, monitoring and evaluation of nursing-sensitive quality and safety indicators.

- Provide leadership, develop and manage emergency response and crisis management plans in accordance with organisational direction including collaboration with relevant departments and stakeholder.

• Manages manpower allocation in adherence to ministry provisions and hospital needs
• Facilitates nursing policies and procedures to meet current standards of practice
• Ensures nurses adhere to professional values and job description parameters
• Interacts with nursing supervisors to determine unit needs and improvements
• Leads nursing quality initiatives, setting and monitoring performance outcomes
• Coaches and mentors nursing supervisors for increased effectiveness
• Oversees staff training and development needs, promoting professional growth
• Allocates tasks based on staff's knowledge and skills, providing support as needed
• Regularly reviews patient care charts and documents, ensuring quality care
• Collaborates with medical team to improve overall health care services
• Monitors Key Clinical Quality Indicators, implementing improvement strategies
• Oversees staff certification programs, skills competencies, and training programs
• Participates in hiring, promoting teamwork, and ensuring communication efficiency
• Monitors staff compliance to quality standards and requirements

• Strategized business plan for Ambulatory Care Centre
• Worked efficiently even during pandemic setbacks
• Smooth transition to Nursing Services environment
• Adaptable and receptive to change in work settings

• Assisted planning for individuals' healthcare needs
• Provided counseling for patient's continuous care and therapy
• Contributed to efficient team collaborations to ensure consistent care
• Created treatment plans conforming to healthcare guidelines
• Consulted with doctors on case specifics in line with regulations
• Monitored treatment responses and adapted care plans for success
• Anticipated issues and made timely, practical decisions
• Enforced safe, quality care and led relevant quality projects
• Led Quality Assurance and Auditor training in ISO 9001:2015

• Utilizes advanced nursing skills for patient care in Diagnostic Imaging Department
• Coordinates administrative tasks including clinic operations and patient scheduling
• Manages unit functions like staffing, fiscal planning, and workplace health & safety
• Ensures delivery of high-quality, customer-focused care within the unit's budget
• Provides mentorship and coaching to unit nurses and auxiliary staff
• Assists in orchestrating VIP hospital visits and conducts internal audits
• Takes self-initiative in volunteering for health screening events and patient care activities

• Employed advanced nursing skills for specialised patient care assessment and implementation
• Managed administrative tasks such as clinic operations and patient scheduling coordination
• Oversaw unit functions like staffing, safety, quality and financial sustainability
• Promoted highest standard of care through staff training and resource management
• Adhered to strict budget for unit's operational costs and supplies
• Provided mentorship and coaching to nurses and ancillary personnel
• Spearheaded VIP hospital tours and participated in health community initiatives
• Volunteered for health screening events and offered personal care for long stay patients

• Led successful commissioning of School Clinic with cost-effectiveness
• Developed comprehensive standard operating procedures and documentation systems
• Spearheaded risk assessments, managed health and safety protocols, and processed insurance claims
• Provided health education, promoted a healthy lifestyle with lessons and tutorials, and handled emergency medical situations

• Led commission of Cardiac Cath Lab & Endoscopy Suite
• Developed robust policies & standard procedures
• Instrumental in setting up Medical Info System for key units
• Assisted top management in hospital commissioning work

• Managed nursing department as Deputy Director of Nursing
• Oversaw Cardiovascular Lab and Endoscopy suite as Nurse Manager
• Developed and enforced quality improvement, education, and departmental policies
• Impacted clinical hospital units including intensive care and operation theatre
• Worked in Hospital Sultanah Aminah's Cardio Lab for clinical attachment
• Ensured departmental budgets are maintained and work plans are implemented
• Served on the hospital's quality audit committee
• Assisted in cardiology and radiology procedures in the Cardiovascular Lab
• Monitored heart abnormalities and consulted with physicians for diagnosis
• Provided patient education including coaching patient families
• Supervised nurses in endoscopy suite and cardiac catheterization lab
• Demonstrated proficiency in administering oral and intravenous medications
• Served on hospital's business strategy, pricing, quality, and risk management committees

• Supported cardiac nursing in treatment and assessments
• Provided pre-surgery care, stress test evaluations and acute coronary care
• Assisted cardiologists in cardiac catheterization labs and conducted ECG interpretations
• Implemented emergency care and developed care plans after cardiac procedures
• Carried out renal replacement therapies for acute and chronic coronary events
• Collaborated with multi-disciplinary team for comprehensive patient care
• Mentored and supervised nurses in coronary care unit
• Completed clinical attachment in Haemodialysis Unit, Hospital Kuala Lumpur